This course trains the students to work as middle class managers. It consists of customers service. change management, leadership, safety management, risk management, professional development, conflict management, work-based training, office management, and office management.

Study the following units

Compulsory Units (Each 3 Points)

Mgt 201 Customer Service Management

Mgt 202 Change Management

Mgt 203 Inventory & Budget Management

Mgt 204 Continuous Improvement Management

Mgt 208 Safety Management

Mgt 209 Risk Management

Mgt 210 Professional Development Management

Mgt 211 Leadership

Optional Units (Do any 2 units) (Each 3 Points)

Mgt 207 Business Letter Writing

Mgt 205 Office Management

Mgt 212 Preparing Portfolios

Mgt 213 Conflict Management

Mgt 206 Work-based Training Management

Mgt 101 Management

What is Organization?
Need for Organization
Data vs. Information
Information Quality Checklist
Organization & Information Requirements
Nature of Business & Information Requirements
Systems vs. Procedures
Computer based Information System (CBIS)
Cross-Functional Coordination
Transaction Processing System
Data Processing Tasks
Management Information System
Data Warehouse
Data Mart
Online Analytical Processing (OLAP)
Data Mining
Knowledge / Intelligent Systems
Components of an Expert System
Key CRM Tasks
Organizational Structure
Planning Productions/Operations
Accounting & Financial Information Systems
Decision-making process
Business planning

Explain work organizations, their basic characteristics and their connections to the wider social context.

Define the term organizational behaviour and describe the contribution to the field of organizational behaviour of three disciplines; psychology, sociology and anthropology.

Describe the evolution of organizational behaviour as a field of research and learning.

Explain an integrated framework for conceptualizing organizational behaviour.

Describe the challenges of conducting research on organizational behaviour.

What is OB?

Why study OB (I)?

Work organization

· The behaviour of individuals and groups

· Organizational design and technology in which human behaviour takes place

Control processes over resources, people and work activities

Management processes, for example, the recruitment, training & rewards to workers

Interaction between the organizational, the external and evaluative context

Relationship between organizational agency and societal stability or instability at large

the environmental forces as external context inputs;

the processes for converting the inputs into outputs within an individual, group managerial milieu as the organizational context

the evaluation or organizational process as evaluation outputs

a feedback loop which links the organizational processes and external environmental forces, with the feedback flowing into the organization and from the organization into the environmental external context

The multidisciplinary nature of organizational behaviour

Diversity

Ways of approaching OB

Ways of approaching research

Ways of researching OB

Mgt 104 Project Management

Part 1 Project Management

This unit covers the management of large electrical projects involving design, modifications, installation, and/or maintenance of systems and equipment. The unit encompasses management of safety, budget variation, personnel, resources, critical path timelines and completion documentation.

KS01-EG169A Business project management

Evidence shall show an understanding of managing electrical projects to an extent indicated by the following aspects:

T1 Defining project parameters encompassing:

· Project scope

· Project stakeholders and clients

· Project phases and the relationship between phases

T2 Time management concepts and standard practices

T3 Financial management encompassing:

· Financial management concepts

· Standard practices for managing project finances

· Project budgets

· Costs

· variations and estimations

· Invoicing against project phases/deliverables

· Acquittals and the like

T4 Quality management concepts and practices

T5 Human Resource management concepts and practices within a project

T6 Communication management concepts and practices within a project

T7 Risk management and contingencies encompassing:

· Risk management concepts

· Internal risks

· External risks

· Contingencies

· Standard practices for managing risk within a project

· Risk minimisation

· Risk removal; and the like

T8 Procurement management concepts and practices

T9 Physical Resource management concepts and practices relating to equipment, technology, information and facilities

T10 Contracts encompassing:

· Contract format

· Contract content

· Interpreting contract clauses

· Legal obligations of contract parties

· Working to contract specifications

· Documentation accompanying contracts such as schedules and the like

T11 Performance assessment and continuous improvement

T12 Engineering ethics principles

T13 Customer/Client relations encompassing:

· Interpersonal skills that enhance customer/client

· Dispute resolution

· Customer/client relations strategies

T14 Business sector customs and practice encompassing:

· Equipment procurement, cost/benefit analysis and performance testing

· Typical approaches to planning and management

· Successful planning techniques

· Best practice management methods and styles

Part 2 Project Planning

This unit covers development and documentation of large electrical project proposals, milestones and completions. The unit encompasses, establishing budgets, critical path analysis, development of workflow strategies, documenting, presenting and negotiating budgets and timelines.

KS01-EG170A Business project planning

Evidence shall show an understanding of planning projects and analyzing progress to an extent indicated by the following aspects:

T1 Project planning encompassing:

T2 Purpose of project planning Evidence shall show an understanding of managing electrical projects to an extent indicated by the following aspects:

T3 Defining project parameters encompassing:

· Project scope

· Project stakeholders and clients

· Project phases and the relationship between phases

· Time requirements and limitations

· Resource requirements and limitations

· Quality requirements and limitations

T4 Time management concepts and standard practices

T5 Financial management encompassing:

· Invoicing against project phases/deliverables

· Acquittals and the like

T6 Quality management concepts and practices

T7 Human Resource management concepts and practices within a project

T8 Communication management concepts and practices within a project

T9 Risk management and contingencies encompassing:

· Risk management concepts

· Internal risks

· External risks

· Contingencies

· Standard practices for managing risk within a project

· Risk minimisation

· Risk removal; and the like

T10 Procurement management concepts and practices

T11 Physical Resource management concepts and practices relating to equipment, technology, information and facilities

T12 Contracts encompassing:

· Contract format

· Contract content

· Interpreting contract clauses

· Legal obligations of contract parties

· Working to contract specifications

· Documentation accompanying contracts such as schedules and the like

T13 Performance assessment and continuous improvement

T14 Business ethics principles

T15 Customer/Client relations encompassing:

· Importance of customer/client relations

· Interpersonal skills that enhance customer/client

· Dispute resolution

· Customer/client relations strategies

T16 Business sector customs and practice encompassing:

· Equipment procurement, cost/benefit analysis and performance testing

REQUIRED SKILLS AND KNOWLEDGE

· Typical approaches to planning and management

· Successful planning techniques

· Best practice management methods and styles

· Documents needed to plan a project

· Factors influencing sequence and restraints of project activities

· Critical path analysis covering graphical representation methods and methods of representing time/rates

T17 Critical path and project analysis encompassing:

· Purpose of critical path analysis

· Essential data

· Relational sequence of work activities

· Graphical representation methods

· Methods of representing time/rates

· Monitoring methods

T18 Business sector customs and practice encompassing:

· Equipment procurement, cost/benefit analysis and performance testing

· Typical approaches to planning and management

· Successful planning techniques

· Best practice management methods and styles

Mgt 108 Computer Application in

Management

Structure of computer

IntroductionToComputerHardware

Advanced Hardware

Architecture

Connect Internal Hardware

Requirement for a good computer

Hard Drive Controller

Mother

System Bus

CPU

Power Supply & Surge Protector

Computer Repair

Computer Network

Word

Creating_Web_Pages_in_Word_

Customize_the_Word__Environment

Editing_a_Document_in_Word

Formatting_Paragraphs_in_Word

Formatting_Text_in_

Graphics in Word

Lists in Word

Macros in Word

Page Formatting in Word

Proof Reading Document in Word

Reference Citation Word

Table Contents Word

Track Change Word

Word Style

Excel

Class Notes-Basic Excel

Advanced Excel

Class Notes-Basic Access

Advanced Access

Power Point

AutoCAD

AutoCAD Class Notes-HTML File

Advanced AutoCAD

Mgt 103 Operation Management

Mgt 503 Production & Operation Management

Analyze business operations using appropriate performance measures, such as flow

time, throughput rate and capacity.

2. Propose business solutions in written and verbal forms for operations improvement

and process design projects.

3. Indentify inefficiency and ineffectiveness in business operations and propose

adequate minor changes or major redesigns to improve the process.

4. Understand the theory and implementations of quality control activities for different

industries.

5. Use computing software to determine optimal capacity under various situations in a

process.

Mgt 105 Quality Management and Manufacturing Engineering

Meaning of Quality?

Quality: Customer’s Perspective?

Dimensions of Quality:Manufactured Products

Dimensions of Quality: Services

Quality:Producer’s Perspective

Outline Deming’s 14 Points.

Deming Wheel: PDCA Cycle.

Cause-and-Effect Diagram

Pareto Analysis.

Control Chart.

Quality Management in the Supply Chain.

Quality Circles.

Quality Attributes in Services

Design for Six Sigma (DFSS).

Prevention Cost

External Failure Costs

Quality costs measure and report?

Measuring Product Yield and Productivity.

Quality–Productivity Ratio.

ISO 9000 certification?

Mgt 107 Industrial Risk & Safety

Assessment

This unit covers the mandatory requirements of persons in a supervisory role to implement and monitor an organisation’s occupational health and safety policies, procedures and programs. It encompasses understanding an organisation’s OHS obligations, providing safety information to staff, implementing and monitoring participative arrangements, safety procedures and training and maintaining safety records.

Occupational Health and Safety, supervisory responsibilities

Evidence shall show an understanding of OHS enterprise responsibilities to an extent indicated by the following aspects:

T1 Provisions of relevant occupational health and safety legislation

T2 Principles and practice of effective occupational health and safety management

T3 Workplace hazards, range and selection of control measures

T4 Organisational health and safety management systems and policies and procedures needed for legislative compliance

T5 Impact of characteristics and composition of the workforce on occupational health and safety management

T6 Relevance of occupational health and safety management to other organisational management policies, procedures and systems.

T7 Analysis of entire work environment and judge occupational health and safety interventions

T8 Analysis of relevant workplace data

T9 Ability to assess resources needed for risk control

BAE 601 Computer Programming ( 3 pt )

Part (1) Overview Knowledge of the subject

Select any of the following textbooks

C Programming
C++ Programming
C# Programming
Object Oriented Programming
C Programming in Linux

IT 401 Object Oriented Programming ( 1 pt)

IT 402 Structured Programming ( 1 pt)

IT 403 Visual Basic Programming ( 1 pt)

For ICT 204 Advanced Programming & ICT 104 Program Projects

More detailed aspects of programs are to be written

BAE 603 Software Engineering ( 2 pt )

Introduction

Software process

Feasibility study

Project management

Documentation, Requirement analysis

Requirement specification

Business/ Legal aspect

Source code management

Formal specification

Object oriented design 1

Object oriented design 2

Object oriented design 3

System Architecture 1

System Architecture 2

System Architecture 3

Design for utility

Performance of computer system

Coding standard/ Tools for designing 1

Dependable system 1 Reliability

Dependable system 2 Validation

Law aspect

Risks in software engineering

Software engineering as engineering

Nano Technology

What is Nano technology?

Motivation for Nano technology

Scaling laws

Nano technology

BAE 602 Computer Network ( 1 pt )

Computer Network

Peer to peer networking

Client server networking

Network hardware

Network cable

Hub

Wired network

Wireless network card

Firewall

Wiring the network

Running the network program

Viewing network connection

Network set up on additional computers

Viewing network connection

	Introduction
	Network model
	Data and signals
	Data and signals
	Data rate limit
	Performance
	Digital transmission
	Digital transmission
	Analog transmission
	Analog transmission
	Bandwidth utilization/ Multiplexing/ Spreading
	Bandwidth utilization/ Multiplexing/ Spreading
	Transmission media
	Error detection & correction
	Error detection and correction
Defining needs
Area covered
Organization information requirement
System VS Procedure
Types of systems
What are the systems?
Infrasturcture
Support system
Data mart
Organizational structure
Planning for system development
System design
Security of information system
Risk management

Mgt 501 Communication Skills & Management Leadership

· Effective communication skills

· Perspective of communication skill

· Elements of communication

· Communication styles

· Basic listening skills

· Effective written communication

· Management briefs

· Perspective on organization

· Leadership

· Understanding individuals

· Group work

· Motivation

· Goal setting

· Communication in leadership & group

Mgt 102 Performance Management

· Introductions and Learning Objectives

· Performance Management Defined (Elements of a Performance Mgmt System, Benefits of an Annual Performance Development Plan, The Performance Mgmt Timeline)

· Setting “SMART” Annual Objectives

· Roles of Manager and Direct Report in the Performance Development Plan

· Coaching Direct Reports During the

· Performance Management Cycle

· Effective Listening Skills

· Monitoring Performance and Conducting Interim Meetings

· Preparation for and Conducting the

· Annual Review Meeting

· Handling Challenging Situations

· Action Plan, Summary and Evaluation

· Mgt 501+

· Mgt 503

Basic Management+ (EE309)

Production & Operation Management

Part 1 Project Management

This unit covers the management of large mechanical projects involving design, modifications, installation, and/or maintenance of systems and equipment. The unit encompasses management of safety, budget variation, personnel, resources, critical path timelines and completion documentation.

KS01-EG169A Project management

Evidence shall show an understanding of managing mechanical projects to an extent indicated by the following aspects:

T1 Defining project parameters encompassing:

· Project scope

· Project stakeholders and clients

· Project phases and the relationship between phases

T2 Time management concepts and standard practices

T3 Financial management encompassing:

· Financial management concepts

· Standard practices for managing project finances

· Project budgets

· Costs

· variations and estimations

· Invoicing against project phases/deliverables

· Acquittals and the like

T4 Quality management concepts and practices

T5 Human Resource management concepts and practices within a project

T6 Communication management concepts and practices within a project

T7 Risk management and contingencies encompassing:

· Risk management concepts

· Internal risks

· External risks

· Contingencies

· Standard practices for managing risk within a project

· Risk minimisation

· Risk removal; and the like

T8 Procurement management concepts and practices

T9 Physical Resource management concepts and practices relating to equipment, technology, information and facilities

T10 Contracts encompassing:

· Contract format

· Contract content

· Interpreting contract clauses

· Legal obligations of contract parties

· Working to contract specifications

· Documentation accompanying contracts such as schedules and the like

T11 Performance assessment and continuous improvement

T12 Engineering ethics principles

T13 Customer/Client relations encompassing:

Interpersonal skills that enhance customer/client

· Dispute resolution

· Customer/client relations strategies

T14 Mechanical industry sector customs and practice encompassing:

· Equipment procurement, cost/benefit analysis and performance testing

· Typical approaches to planning and management

· Successful planning techniques

· Best practice management methods and styles

Part 2 Project Planning

KS01-EG170A Project planning

Evidence shall show an understanding of planning projects and analyzing progress to an extent indicated by the following aspects:

T1 Project planning encompassing:

T2 Purpose of project planning Evidence shall show an understanding of managing electrical projects to an extent indicated by the following aspects:

T3 Defining project parameters encompassing:

· Project scope

· Project stakeholders and clients

· Project phases and the relationship between phases

· Time requirements and limitations

· Resource requirements and limitations

· Quality requirements and limitations

T4 Time management concepts and standard practices

T5 Financial management encompassing:

· Invoicing against project phases/deliverables

· Acquittals and the like

T6 Quality management concepts and practices

T7 Human Resource management concepts and practices within a project

T8 Communication management concepts and practices within a project

T9 Risk management and contingencies encompassing:

· Risk management concepts

· Internal risks

· External risks

· Contingencies

· Standard practices for managing risk within a project

· Risk minimisation

· Risk removal; and the like

T10 Procurement management concepts and practices

T11 Physical Resource management concepts and practices relating to equipment, technology, information and facilities

T12 Contracts encompassing:

· Contract format

· Contract content

· Interpreting contract clauses

· Legal obligations of contract parties

· Working to contract specifications

· Documentation accompanying contracts such as schedules and the like

T13 Performance assessment and continuous improvement

T14 Engineering ethics principles

T15 Customer/Client relations encompassing:

· Importance of customer/client relations

· Interpersonal skills that enhance customer/client

· Dispute resolution

· Customer/client relations strategies

T16 Mechanical industry sector customs and practice encompassing:

· Equipment procurement, cost/benefit analysis and performance testing

REQUIRED SKILLS AND KNOWLEDGE

· Typical approaches to planning and management

· Successful planning techniques

· Best practice management methods and styles

· Documents needed to plan a project

· Factors influencing sequence and restraints of project activities

· Critical path analysis covering graphical representation methods and methods of representing time/rates

T17 Critical path and project analysis encompassing:

· Purpose of critical path analysis

· Essential data

· Relational sequence of work activities

· Graphical representation methods

· Methods of representing time/rates

· Monitoring methods

T18 Mechanical industry sector customs and practice encompassing:

· Equipment procurement, cost/benefit analysis and performance testing

· Typical approaches to planning and management

· Successful planning techniques

· Best practice management methods and styles

Contents

Mgt 201 Customer Service Management

Internal & external customers,
customer focused organization
Customer-Centric Organization
Customer Service Environment.
Delivery Systems,
Good Customer Service,
Effective Communication Skills,
Telephone Skills & Written Communication,
Dealing with Difficult Behaviour

Mgt 202 Change Management

Change management approach.,
Managing Change,
Drivers of Change Model,
Business Imperative,
Organizational Imperatives,
Cultural Imperatives ,
Employee Behaviour related .

Mgt 203 Inventory & Budget Management

Budget ,
Budgeting,
Budgeting Process.,
Budget Management. & Budget activities.,
importance , requirement & purpose of budgeting.,
Forecast of Income and Expenditure & Tool for decision making.,
Business Plan.
cash flow forecasting.,
organization budget.

Mgt 204 Continuous Improvement Management

Successful organisations of the future,
methodology for continuous improvement of project team ,
consulting and training contexts,
completeness of approach,
Quality Management Systems.,
Strategy for the organization.
Process of continuous improvement for organization.,
Structure for the project team,
the roles of facilitator,
elements for continuous improvement.

Mgt 205 Office Management

Role of an office,
important functions of an office,
requirements of an ideal office,
various functions of an office,
various types of offices,
scope of Office Management.
Organising an Office.,
office accommodation,
office location,
layout of an office, filing system,
indexing,
Mechanisation,
Desktop Publishing

Mgt 206 Work-based Training Management

Role of workplace facilitator.,
workplace learning activities,
assessing learner at workplace,
support required for workplace learner,
work-based learning,
mentoring.,
work-based learning

Mgt 207 Business Letter Writing

Grammar,
business letter format,
writing practice,
business communication.

Mgt 208 Safety Management

Benefits of OHS, Operational Responsibilities,
Workplace Health Issues,
workplace hazards
Substance Abuse,
Job-related Stress,
Workplace Health Programs,
Drug Testing Programs.
Workplace Safety Issues,
General Duty Standard of employee,
Personal Protective Equipment ,
OHS auditing,
OHS Risk Management.

Mgt 209 Risk Management

Aspects of Risk Management,
Predictions for risk,
Types of Risk,
risk impact on decision making.
Risk Source Classification Approach,
Natural System, Human risks ,
Political risks and Cultural risks,
Primary Reasons of Failure,
Resistance to Manage Risk,
Methods for Treating Risk,
important in risk management,
Derivatives and hedging, risk reduction.

Mgt 210 Professional Development Management

Work Priorities ,
SWOT Analysis,
Professional Development,
Multisource (360-degree) Feedback,
Executive Coaching,
professional development plan.
Work performance.

Mgt 211 Leadership

Types of leadership ,
New Model of Leadership,
manager and leader,
competencies of a leader.

Mgt 212 Preparing Portfolios

Portfolio preparation techniques,
portfolio contents,
types of portfolios,
portfolio quality,
contents of job search portfolio.

Mgt 213 Conflict Management

Meaning of . Conflict
dispute
Emotions in Conflict Management
Positive affect in Negotiation
Negative affect in Negotiation.
Forms of resolving conflict (Alternative Dispute Resolution)
Kinds of Adjudication.
Components of Mastery of Environment?
conflict blue print.
Conflict Diagnosis
Steps in Conflict Diagnosis.