Total Quality Management
341. TQM & ISO both focuses on
- Customer
- Employee
- Supplier
- All of the above
Correct answer: (A)
Customer
342. For Cpk (Process capability index) value of 1.33, the PPM is
- 1
- 63
- 2700
- 45500
Correct answer: (B)
63
343. Match the following
- Dimension
- Service characteristic
- Customer satisfaction survey
- Poor service is due to
|
- To assess customer satisfaction
- Inadequate resource
- Vary from time to time
- Physical facility
|
The correct order is
- A-4, B-1, C-3, D-2
- A-4, B-3, C-2, D-1
- A-4, B-3, C-1, D-2
- A-3, B-4, C-1, D-2
Correct answer: (C)
A-4, B-3, C-1, D-2
344. TQM focuses on
- Supplier
- Employee
- Customer
The correct order is
- i only
- ii & iii
- i, ii & iii
- None of the above
Correct answer: (B)
ii & iii
345. Type of waste are
- Waiting time
- Transport
- Processing waste
The correct order is
- i only
- i & ii
- ii & iii
- i, ii & iii
Correct answer: (D)
i, ii & iii
346. Cause & Effect diagram used to
- Identify & organize possible causes of problem
- Identify possible causes of solution
- Identify possible causes of problem & determining its relation
The correct order is
- i only
- i & iii
- ii & iii
- i, ii & iii
Correct answer: (B)
i & iii
347. ______________ helps organization reduce employee turnover and absenteeism.
- Job design
- Training & development
- Wage revision
- All of the above
Correct answer: (B)
Training & development
348. Tally chart is
- Process monitoring tool
- Data collection tool
- Process planning tool
- None of the above
Correct answer: (B)
Data collection tool
349. Match the following
- Forecasts
- Estimate made by management
- Statistical method
- Work study method
|
- Systematic analysis of work
- Simplest method of assessment
- Based on measures of productivity
- Vary in their degree of sophistication
|
The correct order is
- A-3, B-2, C-4, D-1
- A-3, B-2, C-1, D-4
- A-2, B-3, C-4, D-1
- A-3, B-4, C-2, D-1
Correct answer: (A)
A-3, B-2, C-4, D-1
350. Current quality concept is
- Increase in production
- Continual improvement
- Prevention of defect
The correct order is
- i & ii
- i & iii
- ii & iii
- None of the above
Correct answer: (C)
ii & iii