Total Quality Management
321. While setting Quality objective, ______________ to be considered.
- Material quality
- Customer need
- Market demand
- All of the above
Correct answer: (B)
Customer need
322. What is ISO?
- Indian organization for standard
- Internal organization for standard
- International organization for standard
- None of the above
Correct answer: (C)
International organization for standard
323. The role of management is to
- provide Resources
- define EMS
- monitor the effectiveness of the system
- All of the above
Correct answer: (D)
All of the above
324. Following is (are) the phase(s) of intervention
- Formulation stage
- Maintenance stage
- Implementation stage
- All of the above
Correct answer: (D)
All of the above
325. Match the following
- How TQM helps in reducing cost
- Calibration activity carried in company is
- Quality planning is
- Vender assessment is
|
- By reducing external sale
- Prevention cost
- Appraisal cost
- Appraisal cost
|
The correct order is
- A-4, B-1, C-2, D-3
- A-1, B-4, C-3, D-2
- A-1, B-2, C-4, D-3
- A-1, B-4, C-2, D-3
Correct answer: (D)
A-1, B-4, C-2, D-3
326. The main business process objective(s) are
- Customer service
- Profit & loss
- Employee satisfaction
The correct order is
- i only
- i & ii
- i, ii & iii
- None of the above
Correct answer: (B)
i & ii
327. Benefit(s) of model based improvement is (are)
- Establish common language
- Models are comprehensive
The correct order is
- i only
- ii only
- i & ii
- None of the above
Correct answer: (C)
i & ii
328. Reliability of product means
- Consistency of performance
- Performance over period
- Free of technical errors
The correct order is
- i & iii
- i & ii
- ii & iii
- i, ii & iii
Correct answer: (D)
i, ii & iii
329. The role of management is
- To provide Resources
- To define EMS
- To monitor the effectiveness of the system
The correct order is
- i only
- i & ii
- ii & iii
- i, ii & iii
Correct answer: (D)
i, ii & iii
330. The objective of ISO-9000 family of Quality management is
- Customer satisfaction
- Employee satisfaction
- Skill enhancement
- Environmental issues
Correct answer: (A)
Customer satisfaction