Total Quality Management

441. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?

  1. When destructive testing is required
  2. When the cost of 100% inspection is high
  3. When we believe there are not many defects
  4. A, B, and C
  5. A and B
Correct answer: (E)
A and B

442. From the project manager's perspective, quality management is ______________ limited to assessing the attributes of the tools provided to do the work.

  1. always
  2. usually
  3. not
  4. seldom
  5. intermittently
Correct answer: (C)
not

443. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on the performance.

  1. time, scope, cost, and resources
  2. human resources, dollars, materials, and duration
  3. time, location, duration, and completion
  4. organization, design, objectives, and resources
  5. management, staff, workers, and contractors
Correct answer: (D)
organization, design, objectives, and resources

444. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.

  1. is a method of rejecting errors or variances from standards following self-inspection
  2. is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
  3. counts errors or failures to determine the added cost of all operations that do not meet the requirements
  4. compares the error rate with the pass rate to determine the allowable number of errors per 1,000
  5. compares the error rate of individuals to determine the compensation for bonuses
Correct answer: (B)
is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]

445. When errors that affect quality are discovered, the procedure to improve the situation should be to ______________.

  1. identify the specific error
  2. correct the specific error
  3. determine the root causes of the error
  4. correct the root cause of the error
  5. all of the above
Correct answer: (E)
all of the above

446. Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.

  1. materials; inferior fabrication
  2. standards; gold plating
  3. practices; poor workmanship
  4. pricing; gouging
  5. warranty; poor service after product sale
Correct answer: (B)
standards; gold plating

447. In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ______________, and levels in terms of rates and time.

  1. directions, elasticities
  2. volumes, distances
  3. speeds (velocities), volumes
  4. distances, speeds (velocities)
  5. lengths, widths
Correct answer: (D)
distances, speeds (velocities)

448. The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications, a "shop survey" or audit of the vendor may be required. e areas for the audit should include ______________.

  1. facilities and shop space
  2. experience and capability with similar work
  3. quality assurance an control procedures
  4. organization and quality of work in process
  5. all of the above
Correct answer: (C)
quality assurance an control procedures

449. Taguchi suggested that loss in a process is'increased with increase in which of the following?

  1. Specifications
  2. Standards
  3. Competition
  4. Variability
Correct answer: (D)
Variability

450. Some organizations emphasizes the use of quality tools but failed to do which of the following?

  1. Focus on what is truly important to the distributors
  2. Incorporate continuous improvement efforts
  3. Make fundamental changes in their processes and culture
  4. Focus on what is truly important to the customer
Correct answer: (B)
Incorporate continuous improvement efforts
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