Total Quality Management

361. CIP is:

  1. Continuous improvement process
  2. A sustained, gradual change
  3. Includes constancy of purpose and commitment to quality as part of its focus
  4. a and b
  5. all of the above
Correct answer: (E)
all of the above

362. Cost of quality includes:

  1. Cost of all work to build a product or service that conforms to the requirements
  2. Training programs
  3. Cost of all work resulting from nonconformance to the requirements
  4. a and b
  5. all of the above
Correct answer: (E)
all of the above

363. A tool that analyzes the Input to a process to identify the causes of errors is called:

  1. Cause and effect diagram
  2. Scatter diagram
  3. Ishikawa diagram
  4. Pareto diagram
  5. a and c
Correct answer: (E)
a and c

364. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:

  1. Differences among machines
  2. Differences among workers
  3. Differences among materials
  4. Differences in each of these factors over time
  5. None of the above (all are examples)
Correct answer: (E)
None of the above (all are examples)

365. Which of the following statements about the cost of quality are true?

  1. The cost of quality is the expense of nonconformance to requirements and specifications
  2. The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
  3. Quality control programs should only be implemented when the costs of quality is low
  4. A and B
  5. A and C
Correct answer: (A)
The cost of quality is the expense of nonconformance to requirements and specifications

366. In the project environment, the individual ultimately responsible for quality control is:

  1. The line workers who must strive "to do things right the first time" to avoid quality problems
  2. The company's quality control manager who must work with the project members to ensure the quality control program is effective
  3. The head of the production department who retains ultimate quality control responsibility for all the company's projects
  4. The project manager who has ultimately responsibility for the entire project
  5. The customer who must ensure that he is receiving a quality product from the vendor
Correct answer: (D)
The project manager who has ultimately responsibility for the entire project

367. Most quality problems

  1. originate in the quality department where the ultimate responsibility for quality rests
  2. originate on the shop floor because of waste and product rework
  3. are the result of management's lack of attention to potential quality improvement ideas
  4. could be eliminated if shop supervisors monitored their workers more closely
  5. A and B
Correct answer: (C)
are the result of management's lack of attention to potential quality improvement ideas

368. Quality assurance is

  1. top management's intention regarding quality
  2. functions determining implementation of the quality policy
  3. actions to provide confidence of satisfying quality requirements
  4. responsibilities and processes which implement quality management
  5. all of the above
Correct answer: (C)
actions to provide confidence of satisfying quality requirements

369. Using Pareto's Rule, and given the data in the following table, where should corrective action focus?
Origin of Problem %
of Problems Design 80%
Development 2%
Prototype 9%
Testing 6%
Fabrication 3%

  1. Design
  2. Design, development, and prototype
  3. Design and prototype
  4. Development, prototype, and fabrication
  5. None of the above
Correct answer: (A)
Design

370. Quality planning is:

  1. identifying which quality standards are relevant to the project and determining how to satisfy them
  2. monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
  3. evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
  4. taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
  5. assuring the production of goods that meet the highest standards of luxury
Correct answer: (A)
identifying which quality standards are relevant to the project and determining how to satisfy them
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