Total Quality Management

321. While setting Quality objective, ______________ to be considered.

  1. Material quality
  2. Customer need
  3. Market demand
  4. All of the above
Correct answer: (B)
Customer need

322. What is ISO?

  1. Indian organization for standard
  2. Internal organization for standard
  3. International organization for standard
  4. None of the above
Correct answer: (C)
International organization for standard

323. The role of management is to

  1. provide Resources
  2. define EMS
  3. monitor the effectiveness of the system
  4. All of the above
Correct answer: (D)
All of the above

324. Following is (are) the phase(s) of intervention

  1. Formulation stage
  2. Maintenance stage
  3. Implementation stage
  4. All of the above
Correct answer: (D)
All of the above

325. Match the following

  1. How TQM helps in reducing cost
  2. Calibration activity carried in company is
  3. Quality planning is
  4. Vender assessment is
  1. By reducing external sale
  2. Prevention cost
  3. Appraisal cost
  4. Appraisal cost

The correct order is

  1. A-4, B-1, C-2, D-3
  2. A-1, B-4, C-3, D-2
  3. A-1, B-2, C-4, D-3
  4. A-1, B-4, C-2, D-3
Correct answer: (D)
A-1, B-4, C-2, D-3

326. The main business process objective(s) are

  1. Customer service
  2. Profit & loss
  3. Employee satisfaction

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Correct answer: (B)
i & ii

327. Benefit(s) of model based improvement is (are)

  1. Establish common language
  2. Models are comprehensive

The correct order is

  1. i only
  2. ii only
  3. i & ii
  4. None of the above
Correct answer: (C)
i & ii

328. Reliability of product means

  1. Consistency of performance
  2. Performance over period
  3. Free of technical errors

The correct order is

  1. i & iii
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (D)
i, ii & iii

329. The role of management is

  1. To provide Resources
  2. To define EMS
  3. To monitor the effectiveness of the system

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (D)
i, ii & iii

330. The objective of ISO-9000 family of Quality management is

  1. Customer satisfaction
  2. Employee satisfaction
  3. Skill enhancement
  4. Environmental issues
Correct answer: (A)
Customer satisfaction
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