481. Unless evidence indicates otherwise, a process is assured to be:
in control
out of control
working at full capacity
working at less than full capacity
operating within required engineering tolerances
Correct answer: (A) in control
482. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.
six
five
four
three
two
Correct answer: (D) three
483. A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.
identify all the faculty work that has been completed
identify all the work that has been correctly accomplished
determine the single most urgent area for improvement
determine the quality baseline from which improvements will be made
evaluate the quality audit's effectiveness in identifying errors
Correct answer: (D) determine the quality baseline from which improvements will be made
484. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.
management commitment
quality improvement team
quality measurement
goal achievement measures
supervisor training
Correct answer: (D) Goal achievement measures
485. Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.
the required processes and procedures
the inspection plan
the types of test to be conducted
the documentation requirements for actions (testing, inspections, etc.)
all of the above
Correct answer: (D) the documentation requirements for actions (testing, inspections, etc.)
486. Which of the following is not a benefit of long-term suppler relationships?
supplier involvement in design
information system linkages to customer facilities
capacity and facility plans favorable to their customers
all of the above are benefits
Correct answer: (D) all of the above are benefits
487. Which of the following models has the viewpoint that change and learning are valued in themselves?
Organism mode
Mechanistic model
Cultural model
Total Quality model
Correct answer: (C) Cultural model
488. The standards for output based on quality and customer- service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:
Accuracy
Innovation
Timeliness
Turnover
Correct answer: (D) Turnover
489. Why the factory managers created inspection departments?
To keep defective products aside, ensuring
they do not reach the customers
To ensure quantity of goods/services
To count, grade, and rework
All of the above
Correct answer: (A) To keep defective products aside, ensuring