Total Quality Management

351. While setting Goal, following things to be consider.

  1. Customer need
  2. Marketability of product
  3. Organization need

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (C)
ii & iii

352. CMM stands for

  1. Capability maturity model
  2. Capability monitoring model
  3. Capability measuring model
  4. Capability matching model
Correct answer: (A)
Capability maturity model

353. While recruiting person he should

  1. Competent to perform job
  2. Trained to perform specified job
  3. Able to perform the activity

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Correct answer: (B)
i & ii

354. What does the transcendent view imply for high quality?

  1. It is something everlasting
  2. It is something timeless and enduring
  3. It is something priceless
  4. It is something perfect
Correct answer: (B)
It is something timeless and enduring

355. The products manufactured during 1800s were unique. How quality was ensured in this era?

  1. Through renovation
  2. Through inspection
  3. Through calculation
  4. Through repair
Correct answer: (B)
Through inspection

356. What is the relationship between Ishikawa and Deming?

  1. Son and father
  2. Nephew and uncle
  3. Student and teacher
  4. Grandson and grandfather
Correct answer: (C)
Student and teacher

357. Marketing research carried out to know whether the particular area should be covered in this course. What the course instructor should develop?

  1. The course meeting requirements of the university
  2. The course meeting requirements of the instructor
  3. The course meeting requirements of the students
  4. The course meeting requirements of the bookseller
Correct answer: (A)
The course meeting requirements of the university

358. ______________ refers to general processes of improvement and encompasses discontinuous improvements

  1. Continuous improvement
  2. Continual improvement
  3. Constant improvement
  4. Consecutive improvement
Correct answer: (B)
Continual improvement

359. Big Q is:

  1. Quality of services
  2. Quality of people
  3. Quality of processes
  4. All of the above
Correct answer: (D)
All of the above

360. The process of evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards is called:

  1. Quality Assurance
  2. Quality Control
  3. Quality Planning
  4. Quality Review
Correct answer: (A)
Quality Assurance
Page 36 of 52