Total Quality Management

341. TQM & ISO both focuses on

  1. Customer
  2. Employee
  3. Supplier
  4. All of the above
Correct answer: (A)
Customer

342. For Cpk (Process capability index) value of 1.33, the PPM is

  1. 1
  2. 63
  3. 2700
  4. 45500
Correct answer: (B)
63

343. Match the following

  1. Dimension
  2. Service characteristic
  3. Customer satisfaction survey
  4. Poor service is due to
  1. To assess customer satisfaction
  2. Inadequate resource
  3. Vary from time to time
  4. Physical facility

The correct order is

  1. A-4, B-1, C-3, D-2
  2. A-4, B-3, C-2, D-1
  3. A-4, B-3, C-1, D-2
  4. A-3, B-4, C-1, D-2
Correct answer: (C)
A-4, B-3, C-1, D-2

344. TQM focuses on

  1. Supplier
  2. Employee
  3. Customer

The correct order is

  1. i only
  2. ii & iii
  3. i, ii & iii
  4. None of the above
Correct answer: (B)
ii & iii

345. Type of waste are

  1. Waiting time
  2. Transport
  3. Processing waste

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (D)
i, ii & iii

346. Cause & Effect diagram used to

  1. Identify & organize possible causes of problem
  2. Identify possible causes of solution
  3. Identify possible causes of problem & determining its relation

The correct order is

  1. i only
  2. i & iii
  3. ii & iii
  4. i, ii & iii
Correct answer: (B)
i & iii

347. ______________ helps organization reduce employee turnover and absenteeism.

  1. Job design
  2. Training & development
  3. Wage revision
  4. All of the above
Correct answer: (B)
Training & development

348. Tally chart is

  1. Process monitoring tool
  2. Data collection tool
  3. Process planning tool
  4. None of the above
Correct answer: (B)
Data collection tool

349. Match the following

  1. Forecasts
  2. Estimate made by management
  3. Statistical method
  4. Work study method
  1. Systematic analysis of work
  2. Simplest method of assessment
  3. Based on measures of productivity
  4. Vary in their degree of sophistication

The correct order is

  1. A-3, B-2, C-4, D-1
  2. A-3, B-2, C-1, D-4
  3. A-2, B-3, C-4, D-1
  4. A-3, B-4, C-2, D-1
Correct answer: (A)
A-3, B-2, C-4, D-1

350. Current quality concept is

  1. Increase in production
  2. Continual improvement
  3. Prevention of defect

The correct order is

  1. i & ii
  2. i & iii
  3. ii & iii
  4. None of the above
Correct answer: (C)
ii & iii
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