Total Quality Management

301. By applying basic principle the process improvement will be in organization’s

  1. Focus on work process
  2. Maintain self esteem of other
  3. Tone initiative

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (B)
i & ii

302. PP & PPK is calculated for

  1. Initial production run
  2. Future production
  3. Initial process setting

The correct order is

  1. i & ii
  2. ii & iii
  3. i & iii
  4. i, ii & iii
Correct answer: (C)
i & iii

303. Common features of CMM is how to produce software product which are

  1. Consistence
  2. Repeatable
  3. Predictable

The correct order is

  1. i only
  2. ii only
  3. ii & iii
  4. i, ii & iii
Correct answer: (D)
i, ii & iii

304. The process mapping is a ______________ diagram.

  1. Data flow
  2. Work flow
  3. Circular
  4. Audit
Correct answer: (B)
Work flow

305. According to Deming, Quality problems are

  1. Due to management
  2. Due to method
  3. Due to machine
  4. Due to material
Correct answer: (A)
Due to management

306. While setting Quality objective, ______________ to be considered.

  1. Customer need
  2. Organizational need
  3. Supplier need
  4. Worker need
Correct answer: (A)
Customer need

307. Match The Following

  1. Bureaucratic
  2. Leadership from top
  3. Excellence mean
  4. Team work mean
  1. Satisfy all customer need
  2. Working together for excellence
  3. Provide consistent vision direction
  4. Unlimited thinking

The correct order is

  1. A-2, B-1, C-3, D-4
  2. A-2, B-3, C-1, D-4
  3. A-2, B-3, C-4, D-1
  4. A-4, B-3, C-1, D-2
Correct answer: (B)
A-2, B-3, C-1, D-4

308. Diamond represents ______________ while plotting flow chart.

  1. Step in activity
  2. Decision making
  3. Direction of flow
  4. None of the above
Correct answer: (B)
Decision making

309. When cpk is less than one

  1. Process is not capable
  2. Process is stable
  3. Process if highly capable
  4. None of the above
Correct answer: (A)
Process is not capable

310. Match the following

  1. Quality approach
  2. Pillar of TQM
  3. Need for TQM is due
  4. TQM focuses on
  1. Productivity quality - cost -Delivery
  2. Continual improvement management
  3. Employee
  4. Cut throat competition

The correct order is

  1. A-2, B-1, C-4, D-3
  2. A-1, B-2, C-4, D-3
  3. A-2, B-1, C-3, D-4
  4. A-2, B-4, C-1, D-3
Correct answer: (A)
A-2, B-1, C-4, D-3
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