Total Quality Management

431. One of the advantages of team work is:

  1. It breaks down barriers between internal
  2. customers and suppliers
  3. It results in promotion
  4. It results in salary increment
  5. None of the given options
Correct answer: (A)
It breaks down barriers between internal

432. Crosby’s approach to management is:

  1. A problem that can never be solved
  2. Absolutes of Quality Management
  3. Interim Management
  4. ISO
Correct answer: (B)
Absolutes of Quality Management

433. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

  1. Statistical Histogram
  2. Juran Histogram
  3. Fishbone Diagram
  4. Pareto Diagram
Correct answer: (B)
Juran Histogram

434. A series of consecutive points on the same side of the average is called:

  1. Run
  2. Trend
  3. Outliers
  4. Cycle
Correct answer: (A)
Run

435. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

  1. Quality Policy
  2. Check list
  3. Trend analysis
  4. Pareto diagram
Correct answer: (B)
Check list

436. Financial compensation is the primary motivational tool for which of the following management theories or programs?

  1. Zero Defects program
  2. Theory X management
  3. Theory Y management
  4. Quality Control Circles
  5. A and C
Correct answer: (B)
Theory X management

437. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

  1. In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected
  2. The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
  3. In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
  4. Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts
  5. A and D
Correct answer: (B)
The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems

438. The pillars of quality is (are)

  1. Quality is free
  2. Doing it right the first time
  3. Zero defects
  4. Process improvement
  5. B and C
Correct answer: (E)
B and C

439. According to current quality management thinking, which of the following approaches to quality improvement is least likely to produce positive results?

  1. increased inspection
  2. continuous improvement
  3. quality circles
  4. statistical quality control
  5. use of worker suggestion systems
Correct answer: (A)
increased inspection

440. Which is not a commonly used quality management tool?

  1. Fishbone diagram
  2. CSSR report
  3. Pareto chart
  4. Control chart
  5. None of the above (all are commonly used)
Correct answer: (E)
None of the above (all are commonly used)
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