381. Recognition of personnel achievements is an important building block to the attainment of a superior quality program. The form of recognition should be ______________.
an annual bonus increase paid at the end of the year
an immediate cash award that is commensurate with the deed
a non-monetary award presented in a public forum as soon as the deed is identified
a non-monetary award presented in private
a combination of monetary and non-monetary award presented in private
Correct answer: (C) a non-monetary award presented in a public forum as soon as the deed is identified
382. Quality control includes inspections to ensure the standards of performance are being met. Inspection includes ______________ examinations of ______________.
visual and non-visual; processes and components
visual and aural; processes and materials
visual and technical; material and end products
aural and tactile; materials and end products
aural and tactile; processes and procedures
Correct answer: (C) visual and technical; material and end products
383. Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.
collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
validate the controlling function as performing correctly and provide information on equipment servicing intervals
provide the historical records for production lots as to the specifications and actual measurements of a product
generate the control charts to determine the variances in the product and the number on nonconforming products
ensure the products are within tolerances and to identify those products that require reworking or crapping
Correct answer: (B) validate the controlling function as performing correctly and provide information on equipment servicing intervals
384. The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior
to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include
______________.
examining the vendor's quality procedures
examining surfaces
testing personnel skills
checking dimensions
witnessing destructive and nondestructive tests
Correct answer: (E) witnessing destructive and nondestructive tests
385. Which of the following is not part of the Total Quality Approach?
holistic thinking
focus on short-term financial performance
focus on desirability
team thinking
Correct answer: (A) holistic thinking
386. The majority of advertisers appeal the public on thebasis of which of the following?
Quality of product
Quality of staff
Inferiority of product
Inferiority of service
Correct answer: (A) Quality of product
387. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?
Acting as gatekeepers
Closing the discussion
Asking for clarification
Testing for consensus
Correct answer: (B) Closing the discussion
388. the job characteristic of quality professionals is:
Educating others
Achieving personal targets
Consultative work with other departments
None of the above
Correct answer: (D) None of the above
389. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.
House of Quality
Affinity diagram
Arrow diagram
None of the give option
Correct answer: (A) House of Quality
390. Tools and techniques used during the Quality Planning process include: