Total Quality Management
291. Which of the following is responsible for quality objective?
- Top level management
- Middle level management
- Frontline management
- All of the above
Correct answer: (A)
Top level management
292. Match The Following
- TQM promotes
- Kaizen is
- Quality circle can solve problem related to
- Quality circle benefit to
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- Small change
- Continuous improvement
- Employee participation
- Employee
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The correct order is
- A-3, B-1, C-2, D-4
- A-1, B-3, C-2, D-4
- A-3, B-1, C-4, D-2
- A-3, B-2, C-1, D-4
Correct answer: (A)
A-3, B-1, C-2, D-4
293. P-D-C-A stands for
- Plan-Do-check-Act
- Plan-Do-correct-Act
- Proceed-Do-check-Act
- Proceed-Do-correct-Act
Correct answer: (A)
Plan-Do-check-Act
294. Match the following
- Dr. Deming believes
- Ishikawa development
- Type of variation is due to
- Crosby’s objective of quality
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- Common causes
- To prevent defect
- Cause & effect diagram
- Histogram
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The correct order is
- A-3, B-2, C-1, D-4
- A-2, B-3, C-4, D-1
- A-2, B-3, C-1, D-4
- A-4, B-3, C-1, D-2
Correct answer: (C)
A-2, B-3, C-1, D-4
295. Service Assurance is
- Confidence with customer
- Customer has trust
- Employee has knowledge
- All of the above
Correct answer: (D)
All of the above
296. Match the following
- ISO emphasis on
- ISO
- International organization for standard
- Prevention
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- ISO - 9000 -2000
- Qualified personnel
- Employee participation
- Employee
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The correct order is
- A-4, B-2, C-3, D-1
- A-4, B-3, C-1, D-2
- A-4, B-3, C-2, D-1
- A-3, B-4, C-2, D-1
Correct answer: (C)
A-4, B-3, C-2, D-1
297. Match the following
- Simulated decision games
- Coaching
- Committee assignment
- Sensitivity training
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- Unstructured group interaction
- Acting out managerial problems
- Guidance through advice / suggestions
- Study of specific organizational problem
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The correct order is
- A-2, B-4, C-3, D-1
- A-2, B-3, C-1, D-4
- A-2, B-3, C-4, D-1
- A-3, B-2, C-4, D-1
Correct answer: (C)
A-2, B-3, C-4, D-1
298. In ISO the focus is on
- Enhancing customer satisfaction
- Satisfying customer
- Delighting customer
The correct order is
- i & ii
- i & iii
- i, ii & iii
- None of the above
Correct answer: (B)
i & iii
299. Common elements of winners are
- Senior management was actively involved
- Control of overall process
- Focus on customer
The correct order is
- i only
- i & ii
- i, ii & iii
- None of the above
Correct answer: (C)
i, ii & iii
300. Continual improvement is in
- Environmental objective
- Audit Result
- Corrective action
The correct order is
- i & ii
- i & iii
- i, ii & iii
- None of the above
Correct answer: (C)
i, ii & iii