Total Quality Management

311. EMS stands for

  1. Environmental management system
  2. Employees management system
  3. Engineering management system
  4. Equipment management system
Correct answer: (A)
Environmental management system

312. ISO emphasis on

  1. Prevention
  2. Inspection
  3. Rejection
  4. All of the above
Correct answer: (A)
Prevention

313. Match the following

  1. Dr. Deming believes
  2. Ishikawa development
  3. Type of variation is due to
  4. Crosby’s objective of quality
  1. Histogram
  2. Common causes
  3. Cause #38; effect diagram
  4. To prevent defect

The correct order is

  1. A-4, B-3, C-1, D-2
  2. A-3, B-4, C-2, D-1
  3. A-4, B-3, C-2, D-1
  4. A-4, B-2, C-3, D-1
Correct answer: (C)
A-4, B-3, C-2, D-1

314. Match the following

  1. Circle symbol
  2. Pareto analysis is
  3. X bar means
  4. LCT means
  1. Data analysis told
  2. Average of reading
  3. Binging or end of operation
  4. Lower control limit

The correct order is

  1. A-3, B-2, C-1, D-4
  2. A-3, B-1, C-2, D-4
  3. A-1, B-3, C-2, D-4
  4. A-3, B-1, C-4, D-2
Correct answer: (B)
A-3, B-1, C-2, D-4

315. Control chart is

  1. Process monitoring tool
  2. Process control tool
  3. Process planning tool

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Correct answer: (B)
i & ii

316. Employee should be involved in

  1. Decision making
  2. Participation
  3. Union

The correct order is

  1. i & ii
  2. i & iii
  3. i, ii & iii
  4. None of the above
Correct answer: (A)
i & ii

317. Does TQM approach have relevance to Indian industry in context to

  1. Customer satisfaction
  2. People involvement
  3. Policy management

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (B)
i & ii

318. Special characteristic means

  1. Product characteristic which affect fit/ function / Regulation
  2. Characteristic of product which are regulatory requirement
  3. Characteristic in Specification

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (B)
i & ii

319. HRD at organizational level talks of

  1. Organization’s manpower planning
  2. Training
  3. Performance appraisal

The correct order is

  1. i only
  2. I & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (D)
i, ii & iii

320. Control chart is a

  1. Process monitoring tool
  2. Process control tool
  3. Both (a) and (b)
  4. None of the above
Correct answer: (C)
Both (a) and (b)
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