441. 100% inspection for defects may be neither possible nor desirable, When is sampling for defects likely to be most useful?
When destructive testing is required
When the cost of 100% inspection is high
When we believe there are not many defects
A, B, and C
A and B
Correct answer: (E) A and B
442. From the project manager's perspective, quality management is ______________ limited to assessing the attributes of the tools provided to do the work.
always
usually
not
seldom
intermittently
Correct answer: (C) not
443. Quality assurance is defined as the managerial process that determines ______________ that provide the customers with performance standards and feedback on the performance.
time, scope, cost, and resources
human resources, dollars, materials, and duration
time, location, duration, and completion
organization, design, objectives, and resources
management, staff, workers, and contractors
Correct answer: (D) organization, design, objectives, and resources
444. Statistical Decision Making includes Pareto Analysis as a means of reducing errors in the total project process. Pareto Analysis ______________.
is a method of rejecting errors or variances from standards following self-inspection
is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
counts errors or failures to determine the added cost of all operations that do not meet the requirements
compares the error rate with the pass rate to determine the allowable number of errors per 1,000
compares the error rate of individuals to determine the compensation for bonuses
Correct answer: (B) is a procedure for ranking the errors to identify those contributing the most to failures [PMBOK p. B-2]
445. When errors that affect quality are discovered, the procedure to improve the situation should be to ______________.
identify the specific error
correct the specific error
determine the root causes of the error
correct the root cause of the error
all of the above
Correct answer: (E) all of the above
446. Quality in a project's product is essential for the enhancement of the project manager and the selling organization. To ensure that the customer perceives a quality product, the project manager must inform the ustomer of the ______________ to be used so the customer will not have a perception of ______________.
materials; inferior fabrication
standards; gold plating
practices; poor workmanship
pricing; gouging
warranty; poor service after product sale
Correct answer: (B) standards; gold plating
447. In the quality area, process control is becoming an important element of the manufacturing to rigorous specifications to provide a consistently uniform output. The control of a process is divided into controlling temperatures, pressures, flows, ______________, and levels
in terms of rates and time.
448. The inspection of the project through the implementation phase is critical to ensure that quality standards are being met. The use of vendors is most often required to obtain critical materials, components, or sub-assemblies. To determine a vendor's capabilities to produce to the specifications,
a "shop survey" or audit of the vendor may be required. e areas for the audit should include ______________.
facilities and shop space
experience and capability with similar work
quality assurance an control procedures
organization and quality of work in process
all of the above
Correct answer: (C) quality assurance an control procedures
449. Taguchi suggested that loss in a process is'increased with increase in which of the following?
Specifications
Standards
Competition
Variability
Correct answer: (D) Variability
450. Some organizations emphasizes the use of quality tools but failed to do which of the following?
Focus on what is truly important to the distributors
Incorporate continuous improvement efforts
Make fundamental changes in their processes and culture