Total Quality Management

381. Recognition of personnel achievements is an important building block to the attainment of a superior quality program. The form of recognition should be ______________.

  1. an annual bonus increase paid at the end of the year
  2. an immediate cash award that is commensurate with the deed
  3. a non-monetary award presented in a public forum as soon as the deed is identified
  4. a non-monetary award presented in private
  5. a combination of monetary and non-monetary award presented in private
Correct answer: (C)
a non-monetary award presented in a public forum as soon as the deed is identified

382. Quality control includes inspections to ensure the standards of performance are being met. Inspection includes ______________ examinations of ______________.

  1. visual and non-visual; processes and components
  2. visual and aural; processes and materials
  3. visual and technical; material and end products
  4. aural and tactile; materials and end products
  5. aural and tactile; processes and procedures
Correct answer: (C)
visual and technical; material and end products

383. Process control is distinct and separate from the data gathering function in a quality program. While process control regulates the functions, data gathering is used to ______________.

  1. collect information on the relative performance standards of the process so the output can be enhanced through continuous adjustments to the input functions
  2. validate the controlling function as performing correctly and provide information on equipment servicing intervals
  3. provide the historical records for production lots as to the specifications and actual measurements of a product
  4. generate the control charts to determine the variances in the product and the number on nonconforming products
  5. ensure the products are within tolerances and to identify those products that require reworking or crapping
Correct answer: (B)
validate the controlling function as performing correctly and provide information on equipment servicing intervals

384. The key to quality is to design and build to the requirements and avoid attempts to inspect quality into the product. There is a need, however, to conduct inspections a critical junctures in the assembly process to ensure defective items are identified prior to making a costly interface or concealing a physical attribute that cannot be inspected at a later time. inspection plan will identify the points at which examinations of processes, materials, or assemblies are required. However, inspection plans normally do not include ______________.

  1. examining the vendor's quality procedures
  2. examining surfaces
  3. testing personnel skills
  4. checking dimensions
  5. witnessing destructive and nondestructive tests
Correct answer: (E)
witnessing destructive and nondestructive tests

385. Which of the following is not part of the Total Quality Approach?

  1. holistic thinking
  2. focus on short-term financial performance
  3. focus on desirability
  4. team thinking
Correct answer: (A)
holistic thinking

386. The majority of advertisers appeal the public on thebasis of which of the following?

  1. Quality of product
  2. Quality of staff
  3. Inferiority of product
  4. Inferiority of service
Correct answer: (A)
Quality of product

387. Learn how to tell when nothing can be gained from further discussion. This refers to which of the following discussion skills in meetings?

  1. Acting as gatekeepers
  2. Closing the discussion
  3. Asking for clarification
  4. Testing for consensus
Correct answer: (B)
Closing the discussion

388. the job characteristic of quality professionals is:

  1. Educating others
  2. Achieving personal targets
  3. Consultative work with other departments
  4. None of the above
Correct answer: (D)
None of the above

389. ______________ is a graphic tool for defining the relationship between customer desires and the firm/product capabilities.

  1. House of Quality
  2. Affinity diagram
  3. Arrow diagram
  4. None of the give option
Correct answer: (A)
House of Quality

390. Tools and techniques used during the Quality Planning process include:

  1. Benefit / cost analysis
  2. Benchmarking
  3. Quality audits
  4. a and b
  5. all of the above
Correct answer: (D)
a and b
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