Total Quality Management

471. Which of the following document(s) is (are)'included in the quality system?

  1. A quality policy
  2. Customer focus
  3. Commitment
  4. All of the given options
Correct answer: (A)
A quality policy

472. The overall intentions and direction of an organization with regard to quality as formally expressed by top management is a:

  1. Quality Plan
  2. Quality Statement
  3. Quality Policy
  4. TQM
Correct answer: (C)
Quality Policy

473. wich of the following is not considered a cost of nonconformance to quality?

  1. Scrap
  2. Rework
  3. Expediting
  4. Process control
  5. all of the above are considered nonconformance costs
Correct answer: (D)
Process control

474. The same quality control manager decides to increase his daily sample size from three to six. The size of the control band will:

  1. Increase
  2. Decrease
  3. Remain unchanged
  4. Not determinable from given data
  5. None of the above
Correct answer: (B)
Decrease

475. An acceptance control chart has limits that are based on the specification limits for the product rather than limits which differentiate between random and assignable causes. Under which if the following circumstance should a QC manager consider using an acceptance control chart?

  1. When the engineering tolerance on a dimension greatly exceeds the natural dispersion of the manufacturing process
  2. When the number of samples outside the current control chart limits become too costly and cumbersome to investigate
  3. When a process is subject to constant but stable tool wear
  4. A and B
  5. A and C
Correct answer: (E)
A and C

476. Cost of quality is a concept that includes:

  1. the cost necessary for ensuring conformance to requirements
  2. the life cycle cost of the project
  3. al research and development costs related to the project
  4. only the cost of the quality control function
  5. A and B
Correct answer: (A)
the cost necessary for ensuring conformance to requirements

477. Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in:

  1. a project completed in the shortest possible time
  2. a product or service that conforms to the requirement specification
  3. an award-winning product that brings public recognition to the project
  4. an innovative project that establishes the qualifications of the project team
  5. B and C
Correct answer: (B)
a product or service that conforms to the requirement specification

478. If the level of confidence directly increases as a result of new processes, different resources, or changed methods, the required cost of monitoring is likely to:

  1. increase as well
  2. remain the same
  3. decrease
  4. decrease initially then increase slightly
  5. increase then tend to level off
Correct answer: (C)
decrease

479. A project manager notices that all the measurements recorded on a control chart lie within the control band range. However, most of the measurements are below the midpoint (negative variance). Quality management practice offers us what guidance in dealing with this situation?

  1. The project manager should apply the "rule of seven"
  2. There is no problem as long as the variances lie within the control band
  3. Negative variance indicates a problem which should be remedied
  4. These variances are most likely caused by random factors
  5. Increased worker ownership should be encouraged
Correct answer: (A)
The project manager should apply the "rule of seven"

480. Just-in-time (JIT) is the concept of reducing inventories to:

  1. 25% of former stock
  2. Less than half of former stock
  3. 75% of peak stock
  4. zero stock
  5. 15% of the cost of the product for a planned stock
Correct answer: (D)
zero stock
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