Includes constancy of purpose and commitment to quality as part of its focus
a and b
all of the above
Correct answer: (E) all of the above
362. Cost of quality includes:
Cost of all work to build a product or service that conforms to the requirements
Training programs
Cost of all work resulting from nonconformance to the requirements
a and b
all of the above
Correct answer: (E) all of the above
363. A tool that analyzes the Input to a process to identify the causes of errors is called:
Cause and effect diagram
Scatter diagram
Ishikawa diagram
Pareto diagram
a and c
Correct answer: (E) a and c
364. Control chart theory is based on the differences of the causes of variations in quality. Variations in quality may be produced by assignable causes. All of the following are examples of assignable causes except:
Differences among machines
Differences among workers
Differences among materials
Differences in each of these factors over time
None of the above (all are examples)
Correct answer: (E) None of the above (all are examples)
365. Which of the following statements about the cost of quality are true?
The cost of quality is the expense of nonconformance to requirements and specifications
The costs of quality are mostly the direct responsibility of workers who are manufacturing the product
Quality control programs should only be implemented when the costs of quality is low
A and B
A and C
Correct answer: (A) The cost of quality is the expense of nonconformance to requirements and specifications
366. In the project environment, the individual ultimately responsible for quality control is:
The line workers who must strive "to do things right the first time" to avoid quality problems
The company's quality control manager who must work with the project members to ensure the quality control program is effective
The head of the production department who retains ultimate quality control responsibility for all the company's projects
The project manager who has ultimately responsibility for the entire project
The customer who must ensure that he is receiving a quality product from the vendor
Correct answer: (D) The project manager who has ultimately responsibility for the entire project
367. Most quality problems
originate in the quality department where the ultimate responsibility for quality rests
originate on the shop floor because of waste and product rework
are the result of management's lack of attention to potential quality improvement ideas
could be eliminated if shop supervisors monitored their workers more closely
A and B
Correct answer: (C) are the result of management's lack of attention to potential quality improvement ideas
368. Quality assurance is
top management's intention regarding quality
functions determining implementation of the quality policy
actions to provide confidence of satisfying quality requirements
responsibilities and processes which implement quality management
all of the above
Correct answer: (C) actions to provide confidence of satisfying quality requirements
369. Using Pareto's Rule, and given the data in the following table, where should corrective action focus?
Origin of Problem %
of Problems Design 80%
Development 2%
Prototype 9%
Testing 6%
Fabrication 3%
Design
Design, development, and prototype
Design and prototype
Development, prototype, and fabrication
None of the above
Correct answer: (A) Design
370. Quality planning is:
identifying which quality standards are relevant to the project and determining how to satisfy them
monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance
evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
taking action to increase the effectiveness and efficiency of the project so as to provide added benefits to both the performing organization and the project customer
assuring the production of goods that meet the highest standards of luxury
Correct answer: (A) identifying which quality standards are relevant to the project and determining how to satisfy them