Total Quality Management

291. Which of the following is responsible for quality objective?

  1. Top level management
  2. Middle level management
  3. Frontline management
  4. All of the above
Correct answer: (A)
Top level management

292. Match The Following

  1. TQM promotes
  2. Kaizen is
  3. Quality circle can solve problem related to
  4. Quality circle benefit to
  1. Small change
  2. Continuous improvement
  3. Employee participation
  4. Employee

The correct order is

  1. A-3, B-1, C-2, D-4
  2. A-1, B-3, C-2, D-4
  3. A-3, B-1, C-4, D-2
  4. A-3, B-2, C-1, D-4
Correct answer: (A)
A-3, B-1, C-2, D-4

293. P-D-C-A stands for

  1. Plan-Do-check-Act
  2. Plan-Do-correct-Act
  3. Proceed-Do-check-Act
  4. Proceed-Do-correct-Act
Correct answer: (A)
Plan-Do-check-Act

294. Match the following

  1. Dr. Deming believes
  2. Ishikawa development
  3. Type of variation is due to
  4. Crosby’s objective of quality
  1. Common causes
  2. To prevent defect
  3. Cause & effect diagram
  4. Histogram

The correct order is

  1. A-3, B-2, C-1, D-4
  2. A-2, B-3, C-4, D-1
  3. A-2, B-3, C-1, D-4
  4. A-4, B-3, C-1, D-2
Correct answer: (C)
A-2, B-3, C-1, D-4

295. Service Assurance is

  1. Confidence with customer
  2. Customer has trust
  3. Employee has knowledge
  4. All of the above
Correct answer: (D)
All of the above

296. Match the following

  1. ISO emphasis on
  2. ISO
  3. International organization for standard
  4. Prevention
  1. ISO - 9000 -2000
  2. Qualified personnel
  3. Employee participation
  4. Employee

The correct order is

  1. A-4, B-2, C-3, D-1
  2. A-4, B-3, C-1, D-2
  3. A-4, B-3, C-2, D-1
  4. A-3, B-4, C-2, D-1
Correct answer: (C)
A-4, B-3, C-2, D-1

297. Match the following

  1. Simulated decision games
  2. Coaching
  3. Committee assignment
  4. Sensitivity training
  1. Unstructured group interaction
  2. Acting out managerial problems
  3. Guidance through advice / suggestions
  4. Study of specific organizational problem

The correct order is

  1. A-2, B-4, C-3, D-1
  2. A-2, B-3, C-1, D-4
  3. A-2, B-3, C-4, D-1
  4. A-3, B-2, C-4, D-1
Correct answer: (C)
A-2, B-3, C-4, D-1

298. In ISO the focus is on

  1. Enhancing customer satisfaction
  2. Satisfying customer
  3. Delighting customer

The correct order is

  1. i & ii
  2. i & iii
  3. i, ii & iii
  4. None of the above
Correct answer: (B)
i & iii

299. Common elements of winners are

  1. Senior management was actively involved
  2. Control of overall process
  3. Focus on customer

The correct order is

  1. i only
  2. i & ii
  3. i, ii & iii
  4. None of the above
Correct answer: (C)
i, ii & iii

300. Continual improvement is in

  1. Environmental objective
  2. Audit Result
  3. Corrective action

The correct order is

  1. i & ii
  2. i & iii
  3. i, ii & iii
  4. None of the above
Correct answer: (C)
i, ii & iii
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