Total Quality Management

461. A fundamental tenet of modern quality management holds that quality is most likely to be achieved:

  1. by planning it into the project
  2. by developing careful mechanisms to inspect for quality
  3. by developing prestigious products and processes
  4. by striving to do the best job possible
  5. by conducting quality circle activities
Correct answer: (A)
by planning it into the project

462. Which of the following is least likely to contribute to developing an effective project team supportive of quality?

  1. Commitment to the project
  2. Team member flexibility
  3. Frequent turnover of personnel
  4. Team interest in workmanship
  5. Clearly defined goals
Correct answer: (C)
Frequent turnover of personnel

463. Quality management is defined as the process of ensuring that a project meets the ______________ of the project's clients, participants, and shareholders.

  1. specifications and statements of work
  2. legal and financial obligations
  3. expectations and desires
  4. needs and expectations
  5. legal and moral requirements
Correct answer: (D)
needs and expectations

464. Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.

  1. 100 percent inspection and random rejection
  2. acceptance sampling and automatic rejection
  3. continuous sampling and error detection methods
  4. random sampling and corrective procedures
  5. statistical sampling and control procedures
Correct answer: (E)
statistical sampling and control procedures

465. The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.

  1. producing a product that meets the requirement
  2. nonconformance to the requirement
  3. any cost for quality personnel and tools
  4. any extra cost to hire a quality consultant
  5. all extra efforts to implement a quality program
Correct answer: (B)
nonconformance to the requirement

466. In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.

  1. do not apply to the service, but the criterion is pass or fail
  2. are always artificial and present only false indications of progress
  3. can be established based on customer expectations and the responsibility assigned to individuals
  4. are not applicable if the service is to an internal function of the project
  5. relate only to the actual expenditures of funds or receipt or revenues
Correct answer: (C)
can be established based on customer expectations and the responsibility assigned to individuals

467. Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.

  1. operator, maintainer, and environmental
  2. stress, destructive, and operating
  3. in-house, public, and private
  4. laboratory, destructive, and non-destructive
  5. laboratory, fabrication, and product
Correct answer: (C)
in-house, public, and private

468. In the area of quality, project managers are struggling with the training and indoctrination of individuals in the need to do the work right the first time to conform to the requirement. Occasionally, the project manager will discover an individual, either in the planning or actual work, doing more than is called for in the specification. These individuals need training to reduce the level of "over building" because ______________.

  1. the extra value given to the customer is not recognized or needed to complete the project
  2. the increase to the system specifications place that portion out of balance with the other system components
  3. it leads to increased customer requirements for other parts of the system
  4. exceeding the specified requirement is asting time and money at no value added to the project
  5. the project must be reworked in other areas to increase the level of "goodness" to the same as the "over build"
Correct answer: (D)
exceeding the specified requirement is asting time and money at no value added to the project

469. Which of the following models value stability?

  1. Organism model
  2. Mechanistic model
  3. Cultural model
  4. Total Quality model
Correct answer: (B)
Mechanistic model

470. Reworking ______________ the cost of quality.

  1. Decreases
  2. Increases
  3. Neutralizes
Correct answer: (B)
Increases
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