Correct answer: (A) It breaks down barriers between internal
432. Crosby’s approach to management is:
A problem that can never be solved
Absolutes of Quality Management
Interim Management
ISO
Correct answer: (B) Absolutes of Quality Management
433. A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:
Statistical Histogram
Juran Histogram
Fishbone Diagram
Pareto Diagram
Correct answer: (B) Juran Histogram
434. A series of consecutive points on the same side of the average is called:
Run
Trend
Outliers
Cycle
Correct answer: (A) Run
435. A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:
Quality Policy
Check list
Trend analysis
Pareto diagram
Correct answer: (B) Check list
436. Financial compensation is the primary motivational tool for which of the following management theories or programs?
Zero Defects program
Theory X management
Theory Y management
Quality Control Circles
A and C
Correct answer: (B) Theory X management
437. The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?
In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected
The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts
A and D
Correct answer: (B) The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems
438. The pillars of quality is (are)
Quality is free
Doing it right the first time
Zero defects
Process improvement
B and C
Correct answer: (E) B and C
439. According to current quality management thinking, which of the following approaches to quality improvement is least likely to produce positive results?
increased inspection
continuous improvement
quality circles
statistical quality control
use of worker suggestion systems
Correct answer: (A) increased inspection
440. Which is not a commonly used quality management tool?
Fishbone diagram
CSSR report
Pareto chart
Control chart
None of the above (all are commonly used)
Correct answer: (E) None of the above (all are commonly used)