Total Quality Management

401. From the project manager's viewpoint, quality assurance involves:

  1. conducting studies to determine if design methods will support quality requirements
  2. identifying applicable laws, ordinances and regulations that the project must comply with
  3. monitoring inspection activities to ensure that the work is performed as specified
  4. A, B, and C
  5. A and C
Correct answer: (E)
A and C

402. The quality management tool that can be described as "a diagram that rank and displays defects in order of frequency of occurrence (from left to right)" is a:

  1. control chart
  2. vertical bar chart
  3. histograms
  4. Pareto chart
  5. run chart
Correct answer: (D)
Pareto chart

403. The ISO 9000 series is:

  1. a set of instructions for preparing control charts
  2. a set of guidelines for quality
  3. a set of forms and procedures to ensure quality
  4. an international standard that describes a recommended quality system
  5. intended to be applied only to manufactured products
Correct answer: (D)
an international standard that describes a recommended quality system

404. Quality control is the technical processes that ______________ the project's progress against the performance standards.

  1. inspect, certify, and verify
  2. examine, analyze, and report
  3. inspect, examine, and determine
  4. identify, measure, and report
  5. reveal, establish, and record
Correct answer: (B)
examine, analyze, and report

405. When data is plotted on the control charts, the data is of two types: R and -bar. The R data represent points of a ______________ while the X-bar data represent points of a(n) ______________.

  1. random sample; cross-matrix sample
  2. real sample; simulated sample
  3. 100 percent sampling; 10 percent sampling
  4. sampling run; average of several runs
  5. random sampling; continuous sampling
Correct answer: (D)
sampling run; average of several runs

406. A quality program within a project should be based on ______________ of errors to improve productivity along with quality levels.

  1. early detection
  2. early correction
  3. late detection
  4. late correction
  5. prevention
Correct answer: (E)
prevention

407. Trend charts reflect the relative status of a program. Trend charts are effective means of ______________.

  1. visibility reinforcing the growth of quality improvements to the workers
  2. reflecting the precise status of quality failures
  3. identifying to customers the failure rates of products
  4. setting standards and goals for acceptable levels of quality
  5. showing that all goals have been achieved
Correct answer: (A)
visibility reinforcing the growth of quality improvements to the workers

408. As one of its goal the project organization has quality to specified performance measures. When compared with the functional organization, the project organization ______________.

  1. achieves higher levels of quality
  2. is always tailored to meet the specific quality goals
  3. is less disciplined in the implementation of quality
  4. is more disciplined in the implementation of quality
  5. none of the above
Correct answer: (C)
is less disciplined in the implementation of quality

409. In a quality management information system, there is a need to collect data and format such data into an information output that is useful to the project manager. In developing such an information system, it is good to remember that an optimum system does not supply all the information because ______________.

  1. there is never enough information collected
  2. the system is incapable of processing all the required information
  3. some information costs more to collect than it is worth
  4. some information is not available for collection and input
  5. most information relies on related data to generate the proper output
Correct answer: (E)
most information relies on related data to generate the proper output

410. The use of CAD (computer-aided design) is emerging as a new technology with the goal of reducing the time and money spent to produce and update design drawings. In some cases, the CAD is being used to control other computers and machines to manufacture basic components of equipment. Because the CAD software has the capability to perform checks of the design and make changes to designs as they are approved, there has been ______________.

  1. a significant reduction in engineering errors
  2. less rework required because of design errors
  3. improved updating of designs over the former manual methods
  4. more timely posting of changes to designs
  5. all of the above
Correct answer: (C)
improved updating of designs over the former manual methods
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