Total Quality Management

481. Unless evidence indicates otherwise, a process is assured to be:

  1. in control
  2. out of control
  3. working at full capacity
  4. working at less than full capacity
  5. operating within required engineering tolerances
Correct answer: (A)
in control

482. Statistical Process Control uses diagrams called "Control Charts." These charts depict horizontal, parallel lines to represent ______________ standard deviations.

  1. six
  2. five
  3. four
  4. three
  5. two
Correct answer: (D)
three

483. A quality audit is a powerful tool in any quality improvement program. For a project that is starting a quality improvement program, the initial audit is used to ______________.

  1. identify all the faculty work that has been completed
  2. identify all the work that has been correctly accomplished
  3. determine the single most urgent area for improvement
  4. determine the quality baseline from which improvements will be made
  5. evaluate the quality audit's effectiveness in identifying errors
Correct answer: (D)
determine the quality baseline from which improvements will be made

484. The 14-step process to quality improvement is a progressive to total involvement of everyone in a company toward the production of quality products and services. The 14-steps do not include ______________.

  1. management commitment
  2. quality improvement team
  3. quality measurement
  4. goal achievement measures
  5. supervisor training
Correct answer: (D)
Goal achievement measures

485. Each project needs a quality program plan to define the parameters of the overall approach to meeting quality requirements. As a minimum, the quality program plan addresses ______________.

  1. the required processes and procedures
  2. the inspection plan
  3. the types of test to be conducted
  4. the documentation requirements for actions (testing, inspections, etc.)
  5. all of the above
Correct answer: (D)
the documentation requirements for actions (testing, inspections, etc.)

486. Which of the following is not a benefit of long-term suppler relationships?

  1. supplier involvement in design
  2. information system linkages to customer facilities
  3. capacity and facility plans favorable to their customers
  4. all of the above are benefits
Correct answer: (D)
all of the above are benefits

487. Which of the following models has the viewpoint that change and learning are valued in themselves?

  1. Organism mode
  2. Mechanistic model
  3. Cultural model
  4. Total Quality model
Correct answer: (C)
Cultural model

488. The standards for output based on quality and customer- service requirements that originate at the organizational and process levels include requirements for all of the following EXCEPT:

  1. Accuracy
  2. Innovation
  3. Timeliness
  4. Turnover
Correct answer: (D)
Turnover

489. Why the factory managers created inspection departments?

  1. To keep defective products aside, ensuring
  2. they do not reach the customers
  3. To ensure quantity of goods/services
  4. To count, grade, and rework
  5. All of the above
Correct answer: (A)
To keep defective products aside, ensuring

490. Nonconformance is an expense of

  1. Profit of quality
  2. Defects of quality
  3. Quality of product
  4. Cost of quality
Correct answer: (D)
Cost of quality
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