Total Quality Management

331. The following is (are) the machine down time.

  1. Waste
  2. No material
  3. Breakdown
  4. All of the above
Correct answer: (D)
All of the above

332. Which of the following is for Environment management?

  1. ISO-9000
  2. ISO-14000
  3. ISO-26000
  4. ISO-31000
Correct answer: (B)
ISO-14000

333. Rectangle represents ______________ While plotting flow chart.

  1. Step in activity
  2. Decision making
  3. Direction of flow
  4. None of the above
Correct answer: (A)
Step in activity

334. ISO - 14001 gives stress on

  1. Plan - Do -check -Act
  2. Environmental protection
  3. Prevention rather than detection
  4. All of the above
Correct answer: (D)
All of the above

335. Match the following

  1. MBQA is eligible for
  2. Malcolm balding award seeks improvement in
  3. European quality award is for
  4. Common elements of winners are
  1. Quality & productivity
  2. Manufacturing organization
  3. Senior management was activity involved
  4. Improving efficiency

The correct order is

  1. A-2, B-1, C-4, D-3
  2. A-1, B-2, C-4, D-3
  3. A-2, B-1, C-3, D-4
  4. A-2, B-4, C-1, D-3
Correct answer: (A)
A-2, B-1, C-4, D-3

336. Match the following

  1. Process is managed level
  2. Critical process maturity concept include
  3. Managed level of process
  4. CMM is
  1. Process capability
  2. Performance is model
  3. Capability maturity
  4. Process is controlled

The correct order is

  1. A-2, B-4, C-1, D-3
  2. A-2, B-1, C-3, D-4
  3. A-2, B-1, C-4, D-3
  4. A-1, B-2, C-4, D-3
Correct answer: (C)
A-2, B-1, C-4, D-3

337. The customer requirement to be reviewed

  1. Before supply of product
  2. After supply of product
  3. Before commitment of supply of product

The correct order is

  1. i & ii
  2. i & iii
  3. ii & iii
  4. None of the above
Correct answer: (B)
i & iii

338. Process evaluation is to identify

  1. Validation of product
  2. Potential failure prevention
  3. Correctness of product

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. None of the above
Correct answer: (C)
ii & iii

339. The competence of the employee means

  1. Competence of personnel performing work effective quality
  2. Evaluate the effectiveness of action taken
  3. Maintain appropriate Record

The correct order is

  1. i only
  2. i & ii
  3. ii & iii
  4. i, ii & iii
Correct answer: (D)
i, ii & iii

340. Total Quality Management (TQM) focuses on

  1. Employee
  2. Customer
  3. Both (a) and (b)
  4. None of the above
Correct answer: (C)
Both (a) and (b)
Page 34 of 52