Total Quality Management

411. The quality program may include the requirement for "witnessed inspections" of critical items for the roject. When a subcontractor or vendor is to conduct a destructive test, the project manager must ensure the test is validated (witnessed) by a qualified member of his team. The purchase order or contract should contain a statement that requires the subcontractor or vendor performing the test to ______________.

  1. give a 30-day notice of when the test will be conducted and to provide a certificate of completion within seven days following the test
  2. notify the project manager, in writing, of the date and time for witnessing the test
  3. retain the residue of the item destroyed for a period of one year following completion of the project
  4. have present at the test at least three independent sources (individuals) who are qualified in destructive testing procedures
  5. report the results of the testing to an independent laboratory for confirmation and validation of the procedures
Correct answer: (B)
notify the project manager, in writing, of the date and time for witnessing the test

412. Which of the following is typically viewed to lie between fully vertically integrated firms?

  1. Supply chain management
  2. Production chain management
  3. Value chain management
  4. Demand chain management
Correct answer: (A)
Supply chain management

413. What was the primary concern of managers during 1980s?

  1. Detection
  2. Strategic impact
  3. Control
  4. Coordination
Correct answer: (B)
Strategic impact

414. All of the following are the elements of a TQM system EXCEPT:

  1. Leadership
  2. Communications
  3. Measurement
  4. Detentions
Correct answer: (D)
Detentions

415. The 'Father' of statistical quality control is:

  1. F. W. Taylor
  2. Joseph M. Juran
  3. Philip Crosby
  4. Walter Shewhart
Correct answer: (D)
Walter Shewhart

416. Crosby’s approach to management is

  1. A problem that can never be solved
  2. Absolutes of Quality Management
  3. Interim Management
  4. ISO
Correct answer: (B)
Absolutes of Quality Management

417. The practice of ceasing mass inspections and ending awards based on price is credited to:

  1. Edward Deming
  2. Philip Crosby
  3. Juran
  4. Pareto
Correct answer: (A)
Edward Deming

418. The ability of a product to be used for different purposes at different capacities and under different conditions determines its:

  1. Usability
  2. Flexibility
  3. Operability
  4. Availability
Correct answer: (B)
Flexibility

419. All of the following statements about acceptance sampling plans are true except:

  1. Acceptance sampling plans are beneficial when the cost of inspections is high and the resulting loss of passing non-conforming units is not great
  2. Acceptance sampling plans are necessary when destructive inspections are required
  3. Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious
  4. Acceptance sampling plans do not directly control the quality of a series of lots; they instead specify the risk of accepting lots of given quality
  5. Acceptance sampling plans are not very effective for inspecting small lots of custommade products
Correct answer: (C)
Acceptance sampling plans are never as effective at rejecting non-conforming units as 100 percent inspection, even when the inspection process is very tedious

420. Quality management deals with all of the following topics except:

  1. Conformance to requirements / specifications
  2. Satisfying the needs of the customer
  3. Making products more desirable and luxurious
  4. A and C
  5. B and C
Correct answer: (C)
Making products more desirable and luxurious
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