Production and Operations Management

371. ______________ is a standard of performance.

  1. cross docking
  2. milk runs
  3. autonomation
  4. benchmarking
Correct answer: (D)
benchmarking

372. ______________ means to build in a mechanism a means to prevent mass production of defective work in machine or product line.

  1. kenban system
  2. autonomation
  3. two-bin system
  4. JIT
Correct answer: (B)
autonomation

373. The five pillars of TQMincludeproduct, process,system,people,and ______________.

  1. motivation
  2. communication
  3. leadership
  4. supervision
Correct answer: (C)
leadership

374. ISO 9000 seeks standardization in terms of

  1. products
  2. production procedures
  3. suppliers' specifications
  4. procedures to manage quality
Correct answer: (D)
procedures to manage quality

375. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the

  1. Taguchi Loss Function
  2. Pareto Chart
  3. ISO 9000 Quality Cost Calculator
  4. Process Chart
Correct answer: (A)
Taguchi Loss Function

376. The process improvement technique that sorts the "vital few" from the "trivial many" is

  1. Taguchi analysis
  2. Pareto analysis
  3. benchmarking
  4. Yamaguchi analysis
Correct answer: (B)
Pareto analysis

377. The goal of inspection is to

  1. detect a bad process immediately
  2. add value to a product or service
  3. correct deficiencies in products
  4. correct system deficiencies
Correct answer: (A)
detect a bad process immediately

378. Operations management is applicable

  1. mostly to the service sector
  2. to services exclusively
  3. mostly to the manufacturing sector
  4. to manufacturing and service sectors
  5. to the manufacturing sector exclusively
Correct answer: (D)
to manufacturing and service sectors

379. The responsibilities of the operations manager include

  1. planning, organizing, staffing, procuring, and reviewing
  2. forecasting, designing, planning, organizing, and controlling
  3. forecasting, designing, operating, procuring, and reviewing
  4. planning, organizing, staffing, leading, and controlling
  5. designing and operating
Correct answer: (D)
planning, organizing, staffing, leading, and controlling

380. Which of the following would not be an operations function in a fast-food restaurant?

  1. making hamburgers and fries
  2. advertising and promotion
  3. maintaining equipment
  4. designing the layout of the facility
  5. purchasing ingredients
Correct answer: (B)
advertising and promotion
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