221. The correct sequence of an organizations supply chain from a systems perspective is:
Transformation process, delivery to customers, acquisition of resources.
Acquisition of resources, transformation process, delivery to customers.
Delivery to customers, acquisition of resources, transformation process.
Transformation process, acquisition of resources, delivery to customers.
Correct answer: (B) Acquisition of resources, transformation process, delivery to customers.
222. Improvements in the value chain can be implemented by following Kjellsdotter and Jonsson's iterative planning cycle. Which of the following does not form part of the cycle?
Creating a preliminary delivery plan
Creating a preliminary production plan
Creating a consensus forecast
Creating a quality control plan
Correct answer: (D) Creating a quality control plan
223. What type of process would a Cement plant be most likely to use?
Continuous flow.
Project c.
Job shop.
Flow shop.
Correct answer: (A) Continuous flow.
224. Product layout is preferably used for:
Repetitive processing.
Intermittent processing.
Both (a) and (b).
Neither (a) nor (b).
Correct answer: (A) Repetitive processing.
225. Transportation method is a ______________ approach.
Quantitative.
Qualitative.
Scientific.
All of the given options.
Correct answer: (A) Quantitative.
226. Which of the following would not be an operations activity in a fast-food restaurant?
Advertising new salad dishes.
Purchasing tomatoes.
Planning the layout of the serving areas.
Cooking panir palak and dal makhani.
Correct answer: (A) Advertising new salad dishes.
227. According to the Chase and Dasu (2001) study which of the following are behavioral concepts that should be applied to enhance customer perceptions of a service encounter?
Flow of the service experience.
Flow of time.
Judging encounter performance.
All of the above.
None of the above.
Correct answer: (D) All of the above.
228. Which of the following "best practices emphasized by service executives" had the highest mean emphasize rating?
Leadership.
Accessibility.
Quality values.
Customer orientation.
Listening to the customer.
Correct answer: (B) Accessibility.
229. Which of the following is not a benefit of using models in decision-making?
They provide a standardized format for analyzing a problem.
They serve as a consistent tool for evaluation.
They are easy to use and less expensive than dealing with the actual situation.
All of the above are benefits.
None of the above is a benefit.
Correct answer: (D) All of the above are benefits.
230. Which came last in the development of manufacturing techniques?