Production and Operations Management
371. ______________ is a standard of performance.
- cross docking
- milk runs
- autonomation
- benchmarking
Correct answer: (D)
benchmarking
372. ______________ means to build in a mechanism a means to prevent mass production of defective work in machine or product line.
- kenban system
- autonomation
- two-bin system
- JIT
Correct answer: (B)
autonomation
373. The five pillars of TQMincludeproduct, process,system,people,and ______________.
- motivation
- communication
- leadership
- supervision
Correct answer: (C)
leadership
374. ISO 9000 seeks standardization in terms of
- products
- production procedures
- suppliers' specifications
- procedures to manage quality
Correct answer: (D)
procedures to manage quality
375. Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
- Taguchi Loss Function
- Pareto Chart
- ISO 9000 Quality Cost Calculator
- Process Chart
Correct answer: (A)
Taguchi Loss Function
376. The process improvement technique that sorts the "vital few" from the "trivial many" is
- Taguchi analysis
- Pareto analysis
- benchmarking
- Yamaguchi analysis
Correct answer: (B)
Pareto analysis
377. The goal of inspection is to
- detect a bad process immediately
- add value to a product or service
- correct deficiencies in products
- correct system deficiencies
Correct answer: (A)
detect a bad process immediately
378. Operations management is applicable
- mostly to the service sector
- to services exclusively
- mostly to the manufacturing sector
- to manufacturing and service sectors
- to the manufacturing sector exclusively
Correct answer: (D)
to manufacturing and service sectors
379. The responsibilities of the operations manager include
- planning, organizing, staffing, procuring, and reviewing
- forecasting, designing, planning, organizing, and controlling
- forecasting, designing, operating, procuring, and reviewing
- planning, organizing, staffing, leading, and controlling
- designing and operating
Correct answer: (D)
planning, organizing, staffing, leading, and controlling
380. Which of the following would not be an operations function in a fast-food restaurant?
- making hamburgers and fries
- advertising and promotion
- maintaining equipment
- designing the layout of the facility
- purchasing ingredients
Correct answer: (B)
advertising and promotion