Production and Operations Management

421. Logistics add value by creating ______________ Utilities.

  1. time and place
  2. risk
  3. protection
  4. promotion
Correct answer: (A)
time and place

422. The out put of ______________ era is the maximization of customer value and harmonious long -run relationship between all supply chain members.

  1. Independent business function era (till 1950)
  2. limited internally integrated business function era (1960-70)
  3. fully internally integrated business function era (1980s)
  4. externally integrated business function era (1990s)
Correct answer: (D)
externally integrated business function era (1990s)

423. ______________ requires cradle - to - cradle logistics

  1. quality
  2. inventory reduction
  3. life cycle support
  4. responsiveness
Correct answer: (C)
life cycle support

424. ______________ is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.

  1. quality council
  2. quality method
  3. quality system
  4. quality circles
Correct answer: (D)
quality circles

425. According to the manufacturing-based definition of quality,

  1. quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost
  2. quality depends on how well the product fits patterns of consumer preferences
  3. even though quality cannot be defined, you know what it is
  4. quality is the degree to which a specific product conforms to standards
Correct answer: (D)
quality is the degree to which a specific product conforms to standards

426. Based on his 14 Points, Deming is a strong proponent of

  1. inspection at the end of the production process
  2. an increase in numerical quotas to boost productivity
  3. looking for the cheapest supplier
  4. training and knowledge
Correct answer: (D)
training and knowledge

427. Among the tools of TQM, the tool ordinarily used to aid in understanding'the sequence of events through which a product travels is a

  1. Pareto chart
  2. Flow chart
  3. check sheet
  4. Taguchi map
Correct answer: (B)
Flow chart

428. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?

  1. the foreman
  2. a member of the Quality Control department
  3. the operator herself
  4. an engineer
  5. the employee's supervisor
Correct answer: (C)
the operator herself

429. Taylor and Deming would have both agreed that

  1. Whirlpool's global strategy is a good one
  2. Eli Whitney was an important contributor to statistical theory
  3. management must do more to improve the work environment and its processes so that quality can be improved
  4. productivity is more important than quality
  5. the era of Operations Management will be succeeded by the era of scientific management
Correct answer: (C)
management must do more to improve the work environment and its processes so that quality can be improved

430. Current trends in operations management include all of the following except

  1. Just-in-time performance
  2. rapid product development
  3. mass customization
  4. empowered employees
  5. mass production
Correct answer: (E)
mass production
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