Production and Operations Management

341. "Poka-yoke" is the Japanese term for

  1. card
  2. foolproof
  3. continuous improvement
  4. fishbone diagram
  5. Just-in-time production
Correct answer: (B)
foolproof

342. Walter Shewhart is listed among the important people of operations management because of his contributions to

  1. assembly line production
  2. measuring the productivity in the service sector
  3. Just-in-time inventory methods
  4. statistical quality control
  5. all of the above
Correct answer: (D)
statistical quality control

343. The field of operations management is shaped by advances in which of the following fields?

  1. chemistry and physics
  2. industrial engineering and management science
  3. biology and anatomy
  4. information sciences
  5. all of the above
Correct answer: (E)
all of the above

344. All of the following decisions fall within the scope of operations management except for

  1. financial analysis
  2. design of products and processes
  3. location of facilities
  4. quality management
  5. all of the above fall within the scope of operations management
Correct answer: (A)
financial analysis

345. The marketing function's main concern is with

  1. producing goods or providing services
  2. procuring materials, supplies, and equipment
  3. building and maintaining a positive image
  4. securing monetary resources
  5. generating the demand for the organization's products or services
Correct answer: (E)
generating the demand for the organization's products or services

346. Which is not true regarding differences between goods and services?

  1. Services are generally produced and consumed simultaneously, tangible goods are not
  2. Services tend to be more knowledge-based than products
  3. Services tend to have a more inconsistent product definition than goods
  4. Goods tend to have higher customer interaction than services
  5. None of the above are true
Correct answer: (D)
Goods tend to have higher customer interaction than services

347. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the production is increased to 2400 valves each 8-hour shift, the productivity will increase by

  1. 10%
  2. 20%
  3. 25%
  4. 40%
  5. 50%
Correct answer: (E)
50%

348. Productivity measurement is complicated by

  1. the competition's output
  2. the fact that precise units of measure are often unavailable
  3. stable quality
  4. the workforce size
  5. the type of equipment used
Correct answer: (B)
the fact that precise units of measure are often unavailable

349. The largest contributor to productivity increases is ______________, estimated to be responsible for ______________ of the annual increase.

  1. management; one-half
  2. Mr. Deming; one-half
  3. labor; two-thirds
  4. capital; 90%
  5. technology; over one-half
Correct answer: (A)
management; one-half

350. ______________ is a predictable degree of uniformity and dependability,at low cost and suited to the market.

  1. quantity
  2. quality
  3. system
  4. process
Correct answer: (B)
quality
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