Production and Operations Management

331. The overall performance of corporate enterprises in terms of increased productivity ,profitability, and market share were the out put in ______________ stage of logistic evolution.

  1. Independent business function era (till 1950)
  2. limited internally integrated business function era (1960-70)
  3. fully internally integrated business function era (1980s)
  4. externally integrated business function era (1990s)
Correct answer: (C)
fully internally integrated business function era (1980s)

332. The managing change by developing a cohesive environment in the organization is included in ______________ stage of strategic planning process.

  1. corporate vision
  2. logistic strategic analysis
  3. logistic planning
  4. managing change
Correct answer: (D)
managing change

333. From the following which one is not included in distribution strategies

  1. cross docking
  2. milk runs
  3. autonomation
  4. direct shipping
Correct answer: (C)
autonomation

334. ______________ is a company wide strategy to cut lead times in all phases of manufacturing and office operation.

  1. JIT
  2. QRM
  3. VMI
  4. MRP
Correct answer: (B)
QRM

335. Broadly quality does not include

  1. fitness for use
  2. grade
  3. degree of excellence
  4. price
Correct answer: (D)
price

336. All of the following costs are likely to decrease as a result of better quality except

  1. customer dissatisfaction costs
  2. inspection costs
  3. scrap costs
  4. warranty and service costs
  5. maintenance costs
Correct answer: (E)
maintenance costs

337. A successful TQM program incorporates all of the following except

  1. continuous improvement
  2. employment involvement
  3. benchmarking
  4. centralized decision making authority
Correct answer: (D)
centralized decision making authority

338. Quality Circles members are

  1. paid according to their contribution to quality
  2. external consultants designed to provide training in the use of Quality tools
  3. always machine operators
  4. all trained to be facilitators
  5. none of the above, all of the statements are false
Correct answer: (E)
none of the above, all of the statements are false

339. Pareto charts are used to

  1. identify inspection points in a process
  2. organize errors, problems or defects
  3. outline production schedules
  4. show an assembly sequence
  5. provide guidelines for quality training
Correct answer: (B)
organize errors, problems or defects

340. A quality circle holds a brainstorming session and attempts to identify the'factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

  1. Ishikawa diagram
  2. Pareto chart
  3. process chart
  4. control charts
Correct answer: (A)
Ishikawa diagram
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