Production and Operations Management

241. Which of the following is a recent trend in business?

  1. pollution control.
  2. total quality management.
  3. supply chain management.
  4. competition from foreign manufacturers.
  5. technological change.
Correct answer: (C)
supply chain management.

242. Based on the Service-System Design Matrix, which of the following has a lower level of "production efficiency"?

  1. Face-to-face loose specs.
  2. Phone contact.
  3. Internet and on-site technology.
  4. Face-to-face tight specs.
  5. Mail contact.
Correct answer: (A)
Face-to-face loose specs.

243. Two widely used metrics of variation are the ______________ and the______________.

  1. mean; standard deviation.
  2. productivity ratio; correlation.
  3. standardized mean; assignable deviation.
  4. randomized mean; standardized deviation.
  5. normal distribution; random variation.
Correct answer: (A)
mean; standard deviation.

244. Which one of these was not mentioned in the list of recent trends in operations management?

  1. Total quality management.
  2. Worker involvement.
  3. Global competition.
  4. Automation.
  5. Environmental issues.
Correct answer: (D)
Automation.

245. Moving from the aggregate plan to a master production schedule requires

  1. rough cut capacity planning.
  2. sub-optimization.
  3. disaggregation.
  4. strategy formulation.
Correct answer: (C)
disaggregation.

246. Warranty cost is an example of which of the following?

  1. Internal failure cost.
  2. External failure cost.
  3. Prevention cost.
  4. Appraisal cost.
Correct answer: (B)
External failure cost.

247. Technology choices seldom affect:

  1. Costs.
  2. Productivity.
  3. Union activity.
  4. Quality.
Correct answer: (C)
Union activity.

248. Product design and process selection are examples of ______________ decisions.

  1. Financial.
  2. Tactical.
  3. system design.
  4. system operation.
  5. Forecasting.
Correct answer: (C)
system design.

249. The type of operation being carried out by an organization depends upon:

  1. Degree of standardization.
  2. Volume of output.
  3. Demand.
  4. Both (a) and (b).
Correct answer: (D)
Both (a) and (b).

250. Job shop and batch processing are differentiated on the basis of:

  1. Job requirements.
  2. Degree of standardization.
  3. Volume of output.
  4. Both (b) and (c).
Correct answer: (A)
Job requirements.
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