Production and Operations Management
241. Which of the following is a recent trend in business?
- pollution control.
- total quality management.
- supply chain management.
- competition from foreign manufacturers.
- technological change.
Correct answer: (C)
supply chain management.
242. Based on the Service-System Design Matrix, which of the following has a lower level of "production efficiency"?
- Face-to-face loose specs.
- Phone contact.
- Internet and on-site technology.
- Face-to-face tight specs.
- Mail contact.
Correct answer: (A)
Face-to-face loose specs.
243. Two widely used metrics of variation are the ______________ and the______________.
- mean; standard deviation.
- productivity ratio; correlation.
- standardized mean; assignable deviation.
- randomized mean; standardized deviation.
- normal distribution; random variation.
Correct answer: (A)
mean; standard deviation.
244. Which one of these was not mentioned in the list of recent trends in operations management?
- Total quality management.
- Worker involvement.
- Global competition.
- Automation.
- Environmental issues.
Correct answer: (D)
Automation.
245. Moving from the aggregate plan to a master production schedule requires
- rough cut capacity planning.
- sub-optimization.
- disaggregation.
- strategy formulation.
Correct answer: (C)
disaggregation.
246. Warranty cost is an example of which of the following?
- Internal failure cost.
- External failure cost.
- Prevention cost.
- Appraisal cost.
Correct answer: (B)
External failure cost.
247. Technology choices seldom affect:
- Costs.
- Productivity.
- Union activity.
- Quality.
Correct answer: (C)
Union activity.
248. Product design and process selection are examples of ______________ decisions.
- Financial.
- Tactical.
- system design.
- system operation.
- Forecasting.
Correct answer: (C)
system design.
249. The type of operation being carried out by an organization depends upon:
- Degree of standardization.
- Volume of output.
- Demand.
- Both (a) and (b).
Correct answer: (D)
Both (a) and (b).
250. Job shop and batch processing are differentiated on the basis of:
- Job requirements.
- Degree of standardization.
- Volume of output.
- Both (b) and (c).
Correct answer: (A)
Job requirements.