421. Logistics add value by creating ______________ Utilities.
time and place
risk
protection
promotion
Correct answer: (A) time and place
422. The out put of ______________ era is the maximization of customer value and harmonious long -run relationship between all supply chain members.
Independent business function era (till 1950)
limited internally integrated business function era (1960-70)
fully internally integrated business function era (1980s)
externally integrated business function era (1990s)
Correct answer: (D) externally integrated business function era (1990s)
423. ______________ requires cradle - to - cradle logistics
quality
inventory reduction
life cycle support
responsiveness
Correct answer: (C) life cycle support
424. ______________ is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.
quality council
quality method
quality system
quality circles
Correct answer: (D) quality circles
425. According to the manufacturing-based definition of quality,
quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost
quality depends on how well the product fits patterns of consumer preferences
even though quality cannot be defined, you know what it is
quality is the degree to which a specific product conforms to standards
Correct answer: (D) quality is the degree to which a specific product conforms to standards
426. Based on his 14 Points, Deming is a strong proponent of
inspection at the end of the production process
an increase in numerical quotas to boost productivity
looking for the cheapest supplier
training and knowledge
Correct answer: (D) training and knowledge
427. Among the tools of TQM, the tool ordinarily used to aid in understanding'the sequence of events through which a product travels is a
Pareto chart
Flow chart
check sheet
Taguchi map
Correct answer: (B) Flow chart
428. A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?
the foreman
a member of the Quality Control department
the operator herself
an engineer
the employee's supervisor
Correct answer: (C) the operator herself
429. Taylor and Deming would have both agreed that
Whirlpool's global strategy is a good one
Eli Whitney was an important contributor to statistical theory
management must do more to improve the work environment and its processes so that quality can be improved
productivity is more important than quality
the era of Operations Management will be succeeded by the era of scientific management
Correct answer: (C) management must do more to improve the work environment and its processes so that quality can be improved
430. Current trends in operations management include all of the following except