342. Walter Shewhart is listed among the important people of operations management because of his contributions to
assembly line production
measuring the productivity in the service sector
Just-in-time inventory methods
statistical quality control
all of the above
Correct answer: (D) statistical quality control
343. The field of operations management is shaped by advances in which of the following fields?
chemistry and physics
industrial engineering and management science
biology and anatomy
information sciences
all of the above
Correct answer: (E) all of the above
344. All of the following decisions fall within the scope of operations management except for
financial analysis
design of products and processes
location of facilities
quality management
all of the above fall within the scope of operations management
Correct answer: (A) financial analysis
345. The marketing function's main concern is with
producing goods or providing services
procuring materials, supplies, and equipment
building and maintaining a positive image
securing monetary resources
generating the demand for the organization's products or services
Correct answer: (E) generating the demand for the organization's products or services
346. Which is not true regarding differences between goods and services?
Services are generally produced and consumed simultaneously, tangible goods are not
Services tend to be more knowledge-based than products
Services tend to have a more inconsistent product definition than goods
Goods tend to have higher customer interaction than services
None of the above are true
Correct answer: (D) Goods tend to have higher customer interaction than services
347. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the production is increased to 2400 valves each 8-hour shift, the productivity will increase by
10%
20%
25%
40%
50%
Correct answer: (E) 50%
348. Productivity measurement is complicated by
the competition's output
the fact that precise units of measure are often unavailable
stable quality
the workforce size
the type of equipment used
Correct answer: (B) the fact that precise units of measure are often unavailable
349. The largest contributor to productivity increases is ______________, estimated to be responsible for ______________ of the annual increase.
management; one-half
Mr. Deming; one-half
labor; two-thirds
capital; 90%
technology; over one-half
Correct answer: (A) management; one-half
350. ______________ is a predictable degree of uniformity and dependability,at low cost and suited to the market.