the responsibility of the Quality Control staff to identify and solve all quality-related problems
a commitment to quality that goes beyond internal company issues to suppliers and customers
a system where strong managers are the only decision makers
a process where mostly statisticians get involved
Correct answer: (B) a commitment to quality that goes beyond internal company issues to suppliers and customers
452. The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
continuous improvement
employee empowerment
benchmarking
copycatting
patent infringement
Correct answer: (C) benchmarking
453. When a sample measurement falls inside the control limits, it means that
each unit manufactured is good enough to sell
the process limits cannot be determined statistically
the process output exceeds the requirements
if there is no other pattern in the samples, the process is in control
Correct answer: (D) if there is no other pattern in the samples, the process is in control
454. Which of the following has been the main driver to the globalization of business?
The higher standards of living in the U.S. and Europe
Technology
The NAFTA trade agreement
The increasing ethnic diversity within countries
Improved political stability
Correct answer: (B) Technology
455. Which of the following is not an element of the management process?
pricing
staffing
planning
controlling
leading
Correct answer: (A) pricing
456. The three major functions of business organizations
are mutually exclusive
exist independently of each other
overlap
function independently of each other
do not interface with each other
Correct answer: (C) overlap
457. Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be
180 valves/hr
200 valves/hr
220 valves/hr
880 valves/hr
1760 valves/hr
Correct answer: (C) 220 valves/hr
458. Productivity can be improved by
increasing inputs while holding outputs steady
decreasing outputs while holding inputs steady
increasing inputs and outputs in the same proportion
decreasing inputs while holding outputs steady
none of the above
Correct answer: (D) decreasing inputs while holding outputs steady
459. The 5 pillars of TQM includes product,process,system,people and ______________
communication
Motivation
leadership
resource
Correct answer: (C) leadership
460. Which of the following is not a key function that intermediaries play in completing transactions?