Production and Operations Management

381. Which of the following services is not unique, i.e., customized to a particular individual's needs?

  1. hairdressing
  2. elementary education
  3. legal services
  4. dental care
  5. computer consulting
Correct answer: (B)
elementary education

382. The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

  1. 32.5 boxes/hr
  2. 40.6 boxes/hr
  3. 62.5 boxes/hr
  4. 81.25 boxes/hr
  5. 300 boxes/hr
Correct answer: (B)
40.6 boxes/hr

383. Which of the following inputs has the greatest potential to increase productivity?

  1. labor
  2. globalization
  3. management
  4. capital
  5. none of the above
Correct answer: (C)
management

384. The service sector has lower productivity improvements than the manufacturing sector because

  1. the service sector uses less skilled labor than manufacturing
  2. the quality of output is lower in services than manufacturing
  3. services usually are labor intensive
  4. service sector productivity is hard to measure
  5. none of the above
Correct answer: (C)
services usually are labor intensive

385. ______________ is a short declaration of what an organisation aspires to be tomorrow.It is the ideal state that might never reached but which you continuously strive to achieve.

  1. mission
  2. vision
  3. strategy
  4. operation
Correct answer: (B)
vision

386. From the economic system'spoint of view ,the role of marketing intermediaries is to transform the assortment of products made by producers in to the assortment of products wanted by ______________

  1. consumers
  2. distributors
  3. marketers
  4. manufacturers
Correct answer: (A)
consumers

387. It is common for international marketers to ______________ their channel strategies for each country.

  1. adapt
  2. seek approval for
  3. restrict
  4. extend
Correct answer: (A)
adapt

388. To reduce inventory management costs, many companies use a system called ______________ , which involves carrying only small inventories of parts or merchandise,often only enough for a few days of operation.

  1. limited inventory logistics
  2. supply chain management
  3. reduction-inventory management
  4. just-in-time logistics
Correct answer: (D)
just-in-time logistics

389. Rolex watches can only be found in a limited number of intermediaries. This is an example of ______________

  1. high-end distribution
  2. intensive distribution
  3. quality distribution
  4. exclusive distribution
Correct answer: (D)
exclusive distribution

390. ______________ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.

  1. Operations
  2. Supply chain management
  3. Process engineering
  4. Value charting
Correct answer: (B)
Supply chain management
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