401. In ______________ approch the supplier and not the retailer, is responsible formanaging and replenishing inventory.
JIT
QRM
VMI
MRP
Correct answer: (C) VMI
402. In order to build quality in the culture, a ______________ is established to provide overall direction.It is the driver for the TQM engine.
quality council
quality method
quality system
quality circles
Correct answer: (A) quality council
403. "Quality is defined by the customer" is
an unrealistic definition of quality
a user-based definition of quality
a manufacturing-based definition of quality
a product-based definition of quality
the definition proposed by the American Society for Quality Control
Correct answer: (B) a user-based definition of quality
404. Which of the following is true about ISO 14000 certification?
it is a prerequisite for ISO 9000 certification
it indicates a higher level of adherence to standards than ISO 9000
it is only sought by companies exporting their goods
it deals with environmental management
Correct answer: (D) it deals with environmental management
405. A quality loss function utilizes all of the following costs except
the cost of scrap and repair
the cost of customer dissatisfaction
inspection, warranty, and service costs
sales costs
costs to society
Correct answer: (D) Sales costs
406. If a sample of parts is measured and the mean of the measurements is outside the control limits the process is
in control, but not capable of producing within the established control limits
out of control and the process should be investigated for assignable variation
within the established control limits with only natural causes of variation
monitored closely to see if the next sample mean will also fall outside the control limits
none of the above
Correct answer: (B) out of control and the process should be investigated for assignable variation
407. A recent consumer survey conducted for a car dealership indicates that,'when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which
dimensions of service quality?
communication, courtesy, and credibility
competence, courtesy, and security
competence, responsiveness, and reliability
communication, responsiveness, and reliability
Correct answer: (A) communication, courtesy, and credibility
408. Who among the following is associated with contributions to quality control in operations management?
Charles Babbage
Henry Ford
Frank Gilbreth
W. Edwards Deming
Henri Fayol
Correct answer: (D) W. Edwards Deming
409. Which of the following are the primary functions of all organizations?
operations, marketing, and human resources
marketing, human resources, and finance/accounting
sales, quality control, and operations
marketing, operations, and finance/accounting
research and development, finance/accounting, and purchasing
Correct answer: (D) marketing, operations, and finance/accounting
410. The service industry makes up approximately what percentage of all jobs in the United States?