Principles and Practices of Management

381. What is the term for incremental changes to processes in an organisation using information technology?

  1. Business Process Improvement
  2. Business Process Reengineering
  3. Business Process Change
  4. Business Process Advance

Correct answer: (A)
Business Process Improvement

382. What is the term for organisational development through a formally designed organisational structure?

  1. Organic
  2. Mechanistic
  3. Formal
  4. Structured

Correct answer: (B)
Mechanistic

383. What is the term for power derived from status or position in an organisation?

  1. Referent
  2. Expert
  3. Reward
  4. Legitimate

Correct answer: (D)
Legitimate

384. What is the term for the 'rule of thumb' type of bias in decision making?

  1. Framing bias
  2. Hindsight bias
  3. Over-confidence bias
  4. Heuristics

Correct answer: (D)
Heuristics

385. What is the term for the act of acquiring an IS architecture from the market?

  1. External buying
  2. Ordering
  3. Outsourcing
  4. Procuring

Correct answer: (C)
Outsourcing

386. What is the term for the act of getting individuals to behave in ways that are acceptable to a group?

  1. Indoctrination
  2. Brainwashing
  3. Propaganda
  4. Socialisation

Correct answer: (D)
Socialisation

387. What is the term for the action in which managers at an organisation analyse the current situation of their organisation and then develop plans to accomplish its mission and achieve its goals?

  1. Synergy planning
  2. Strategy formulation
  3. Functional planning
  4. SWOT analysis

Correct answer: (B)
Strategy formulation

388. What is the term for the development and design of value adding products and/or services to meet the demand characteristics of individual customers?

  1. Customisation
  2. Personalisation
  3. Individualism
  4. Bespoke

Correct answer: (B)
Personalisation

389. What is the term for the extent to which competition in one country is influenced by competition in other countries?

  1. International trade
  2. Global economics
  3. Global competition
  4. Globalisation

Correct answer: (D)
Globalisation

390. What is the term for the monitoring of events both internal and external to the organisation that affects strategy?

  1. Operational control
  2. Strategic surveillance
  3. Strategic control
  4. Environmental scanning

Correct answer: (B)
Strategic surveillance

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