Principles and Practices of Management

291. From what does a chain of command extend?

  1. Bottom to top
  2. Top to bottom
  3. Diagonally
  4. Laterally

Correct answer: (B)
Top to bottom

292. Functional structures help to create…...

  1. teamwork
  2. specialisation
  3. project work groups
  4. multi-skilled employees

Correct answer: (B)
specialisation

293. How can organisational structures that are characterised by democratic and inclusive styles of management be described?

  1. Hierarchical
  2. Bureaucratic
  3. Flat
  4. Functional

Correct answer: (C)
Flat

294. How can you describe the thinking and outlook of transformational leaders?

  1. Strategic
  2. Operational
  3. Functional
  4. Developmental

Correct answer: (A)
Strategic

295. How do you call a system that allows workers to work part of the week from home?

  1. Piece time
  2. Part-time
  3. Job sharing
  4. Telecommuting

Correct answer: (D)
Telecommuting

296. How do you describe a work group that comprises workers with demarcated tasks and distant line managers?

  1. Dependent
  2. Independent
  3. Interdependent
  4. Collaborative

Correct answer: (B)
Independent

297. How does lateral communication in an organisation occur?

  1. Information passes upwards.
  2. Information passes downwards.
  3. Information is a two-way process.
  4. Information passes between different departments and functions.

Correct answer: (D)
Information passes between different departments and functions.

298. Hygiene factors are associated with which writer?

  1. Frederick Hertzberg
  2. D.C. McClelland
  3. Abraham Maslow
  4. Douglas McGregor

Correct answer: (A)
Frederick Hertzberg

299. Improving quality through small, incremental improvements is a characteristic of what type of quality management system?

  1. Just-in-time
  2. Six Sigma
  3. Total Quality Management
  4. Kaizen

Correct answer: (D)
Kaizen

300. In the 'five forces model', what is the type of competitive activity that exists between organisations?

  1. The potential for entry into the industry
  2. The threat of substitute products
  3. The power of customers
  4. The level of rivalry

Correct answer: (D)
The level of rivalry

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