Principles and Practices of Management
331. What does CRM stand for?
- Consumer Relations Management
- Customer Relationship Marketing
- Customer Relationship Management
- Consumer Returns Management
Correct answer: (C)
Customer Relationship Management
332. What does PEST stand for?
- Political, environmental, strategic, testing
- Political, environmental, strategic, technological
- Political, economic, strategic, technological
- Political, economic, social, technological
Correct answer: (D)
Political, economic, social, technological
333. What does situational theory of leadership emphasise?
- Personality traits
- Events
- Environment
- Political situation
Correct answer: (B)
Events
334. What does the acronym SMART stand for?
- Suitable, measurable, actionable, rewarded and timely
- Specific, measurable, actionable, resourced and timely
- Standardised, measurable, achievable, rewarded, and timely
- Specific, measurable, achievable, rewarded and timely
Correct answer: (D)
Specific, measurable, achievable, rewarded and timely
335. What does Unitarism as a human resource management approach assume?
- People are individuals and should be treated as such.
- People are individuals but should be part of a group.
- People in the organisation share the same aims and objectives.
- People in the organisation engage in internal competition.
Correct answer: (C)
People in the organisation share the same aims and objectives.
336. What is a definition of an objective?
- A defined specified outcome to be achieved in the long-term
- A clear set of goals to be attained given a set number of resources
- A clearly defined and measurable outcome to be achieved over a specified timeframe
- A set standard of performance agreed by workers and managers
Correct answer: (C)
A clearly defined and measurable outcome to be achieved over a specified timeframe
337. What is a Gantt chart a type of?
- Work flow design
- Work schedule design
- Work rate design
- Work output design
Correct answer: (B)
Work schedule design
338. What is a normative perspective?
- The way things are.
- The way things are going to be.
- The way things should be.
- The way things were.
Correct answer: (C)
The way things should be.
339. What is a paradigm?
- A theoretical assumption
- An illustration
- A theoretical model
- An example serving as a model
Correct answer: (D)
An example serving as a model
340. What is a PDP?
- Personal Development Plan
- People Development Plan
- Personnel Development Plan
- Personal Development Payment
Correct answer: (A)
Personal Development Plan