Principles and Practices of Management

331. What does CRM stand for?

  1. Consumer Relations Management
  2. Customer Relationship Marketing
  3. Customer Relationship Management
  4. Consumer Returns Management

Correct answer: (C)
Customer Relationship Management

332. What does PEST stand for?

  1. Political, environmental, strategic, testing
  2. Political, environmental, strategic, technological
  3. Political, economic, strategic, technological
  4. Political, economic, social, technological

Correct answer: (D)
Political, economic, social, technological

333. What does situational theory of leadership emphasise?

  1. Personality traits
  2. Events
  3. Environment
  4. Political situation

Correct answer: (B)
Events

334. What does the acronym SMART stand for?

  1. Suitable, measurable, actionable, rewarded and timely
  2. Specific, measurable, actionable, resourced and timely
  3. Standardised, measurable, achievable, rewarded, and timely
  4. Specific, measurable, achievable, rewarded and timely

Correct answer: (D)
Specific, measurable, achievable, rewarded and timely

335. What does Unitarism as a human resource management approach assume?

  1. People are individuals and should be treated as such.
  2. People are individuals but should be part of a group.
  3. People in the organisation share the same aims and objectives.
  4. People in the organisation engage in internal competition.

Correct answer: (C)
People in the organisation share the same aims and objectives.

336. What is a definition of an objective?

  1. A defined specified outcome to be achieved in the long-term
  2. A clear set of goals to be attained given a set number of resources
  3. A clearly defined and measurable outcome to be achieved over a specified timeframe
  4. A set standard of performance agreed by workers and managers

Correct answer: (C)
A clearly defined and measurable outcome to be achieved over a specified timeframe

337. What is a Gantt chart a type of?

  1. Work flow design
  2. Work schedule design
  3. Work rate design
  4. Work output design

Correct answer: (B)
Work schedule design

338. What is a normative perspective?

  1. The way things are.
  2. The way things are going to be.
  3. The way things should be.
  4. The way things were.

Correct answer: (C)
The way things should be.

339. What is a paradigm?

  1. A theoretical assumption
  2. An illustration
  3. A theoretical model
  4. An example serving as a model

Correct answer: (D)
An example serving as a model

340. What is a PDP?

  1. Personal Development Plan
  2. People Development Plan
  3. Personnel Development Plan
  4. Personal Development Payment

Correct answer: (A)
Personal Development Plan

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