Business Communication
311. All of the following are strategies to use if your message will displease your audience except
- close cordially.
- open with the main point.
- in the body give reasons that justify a negative answer.
- open with a neutral statement.
Correct answer: (B)
open with the main point.
312. All of the following are suggestions for writing condolence messages except
- write in your own words.
- keep reminiscences brief.
- write about special qualities of the deceased.
- quote poetic passages and other formal phrases suitable for the occasion.
Correct answer: (D)
quote poetic passages and other formal phrases suitable for the occasion.
313. All of the following messages are likely to please your audience except
- providing routine information as part of your regular business.
- announcing a price cut.
- granting an adjustment.
- accepting an invitation.
Correct answer: (A)
providing routine information as part of your regular business.
314. All of the following will help you send an effective on-the-job e-mail message except
- copying a wide distribution list on your e-mail note.
- using the medium to share information rather than deliver tragic news or e-mail.
- writing audience-centred messages.
- making your message worth reading and easy to follow.
Correct answer: (A)
copying a wide distribution list on your e-mail note.
315. All of these are measures to resolve conflict except
- openness--getting feelings out in the open before dealing with the main issues.
- proaction--dealing with minor conflict before it becomes major conflict.
- communication--getting those involved in conflict to participate in resolving it.
- determination--making sure your viewpoint prevails.
Correct answer: (D)
determination--making sure your viewpoint prevails.
316. All of these are measures to resolve conflict except
- alliance--getting parties to fight together against an "outside force"
- research--seeking factual reasons for the problem before seeking solutions.
- flexibility--not letting the team get locked into a position before considering other solutions.
- decisiveness--making sure a decision is made.
Correct answer: (D)
decisiveness--making sure a decision is made.
317. All these are guidelines to effective communication except
- adopt an audience-centered approach.
- create lean and efficient messages.
- improve your speed at writing messages.
- foster an open communication climate.
Correct answer: (C)
improve your speed at writing messages.
318. An interview proceeds through three stages; which is not one of them?
- The decision
- The question-and-answer session
- The warm-up
- The close
Correct answer: (A)
The decision
319. Business writers use what type of design elements to provide visual clues to the importance of various ideas and their relationships?
- White space and headings
- Comparison or contrast, illustration, cause and effect, problem-solution, and classification.
- Correctness and effectiveness
- Content and organization
Correct answer: (A)
White space and headings
320. Cultural diversity is
- a shared system of symbols, attitudes, beliefs, expectations, and norms for behaviour.
- the process of sending and receiving messages between people of different cultures.
- the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.
- the pattern of physical cues and implicit understandings that conveys meaning between two members of the same culture.
Correct answer: (C)
the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.