Business Communication
381. The following statements about an oral communication channel are true except
- The more you interact with your audience, the more control you will have.
- An opportunity of an oral communication channel is your ability to use nonverbal cues to reinforce your message.
- The major opportunity of an oral communication channel lies in the interaction that is possible between you and your audience.
- All the above statements are true.
Correct answer: (A)
The more you interact with your audience, the more control you will have.
382. The following statements about describing your work are true except
- Call attention to your progression from jobs of lesser to greater responsibility.
- State your functional title before each job.
- Do not include any part-time, summer, or intern positions.
- List your jobs in chronological order, with the current one listed first.
Correct answer: (D)
List your jobs in chronological order, with the current one listed first.
383. The following statements about formal reports are true except
- A formal report is directed primarily to readers outside an organization.
- What sets a formal report apart from others is its polish.
- A formal report can be informational or analytical, direct or indirect.
- A formal report's manuscript format and impersonal tone convey a sense of professionalism.
Correct answer: (A)
A formal report is directed primarily to readers outside an organization.
384. The following statements about letters from Japan are true except
- A thank you for your patronage will appear early in the letter.
- They typically begin with a remark about the season or weather.
- The main idea will come first.
- Early in the letter will be an inquiry about your health or congratulations on your success.
Correct answer: (C)
The main idea will come first.
385. The following statements about previews are true except
- Use a preview section to help readers get ready for new information.
- Previews help readers absorb details while keeping track of the big picture.
- Preview sections precede important material in a report.
- Previews are helpful when the information is complex or unexpected.
Correct answer: (B)
Previews help readers absorb details while keeping track of the big picture.
386. The following statements about the ending of a report are true except
- If an analytical report is written in indirect order, end with conclusions and recommendations as key points.
- End by reminding readers of your key point or your conclusions or recommendations.
- End by summarizing the benefits to the reader if the report suggests a change of course.
- End with the executive summary.
Correct answer: (D)
End with the executive summary.
387. The following statements about the synopsis of a proposal are true except
- a synopsis is necessary even in short proposals.
- in some cases, a synopsis or executive summary can serve you well.
- a synopsis is not needed in an unsolicited proposal.
- A synopsis may be unnecessary if your proposal is solicited.
Correct answer: (A)
a synopsis is necessary even in short proposals.
388. The following statements about visual aids are true except
- Visual aids dramatically increase the audience's ability to absorb and remember information.
- Visuals are a convenience for the speaker because they are an effective tool for remembering the details of a message.
- Audiences remember 20 percent of the speaker's message when the information is supported with visual aids.
- Speakers who use visual aids often appear better prepared and more professional than speakers who do not use visual aids.
Correct answer: (C)
Audiences remember 20 percent of the speaker's message when the information is supported with visual aids.
389. The following statements are true about discussing salary except
- You're in a strong position if your skills are in short supply and you have several offers.
- Most organizations are fairly flexible about salary practices, especially at the entry level.
- If asked about salary requirements, say that you would expect to receive the standard salary for the job in question.
- Let the interviewer raise the subject.
Correct answer: (B)
Most organizations are fairly flexible about salary practices, especially at the entry level.
390. The following statements are true of all cultures except
- cultures vary in stability.
- cultures resist outside influences.
- cultures vary in tolerance.
- culture is learned.
Correct answer: (B)
cultures resist outside influences.