Business Communication

301. A successful resume conveys seven qualities that employers seek; which of the following is not one of them?

  1. Thinking in terms of results
  2. Being paid a salary commensurate with your abilities and responsibilities
  3. Being well-rounded
  4. Knowing how to get things done

Correct answer: (B)
Being paid a salary commensurate with your abilities and responsibilities

302. A successful resume conveys seven qualities that employers seek; which of the following is not one of them?

  1. Having personal standards of excellence
  2. Showing signs of career progress
  3. Being flexible and willing to try new things
  4. All the above are qualities that employers seek.

Correct answer: (D)
All the above are qualities that employers seek.

303. A well-written summary has the following characteristics except

  1. it must be comprehensive and balanced.
  2. the content must be accurate.
  3. it supports a recommendation.
  4. the report structure must be clear.

Correct answer: (C)
it supports a recommendation.

304. All of the following are features of the direct approach for routine messages except

  1. use the middle to explain details and justify the request.
  2. open with a "hook" to capture the reader's interest.
  3. close by requesting a specific action and concluding cordially.
  4. place your main idea (the request) in the opening.

Correct answer: (B)
open with a "hook" to capture the reader's interest.

305. All of the following are good advice about tone except

  1. avoid obsolete and pompous language.
  2. avoid long sentences.
  3. avoid preaching and bragging.
  4. avoid humor.

Correct answer: (B)
avoid long sentences.

306. All of the following are good ways to give constructive feedback except

  1. offering feedback on things that are not controllable by the recipient
  2. keeping feedback impersonal and job related.
  3. focusing on particular behaviours; feedback should be specific rather than general.
  4. making feedback well timed; there should be only a short interval between the recipient's behaviour and the feedback.

Correct answer: (A)
offering feedback on things that are not controllable by the recipient

307. All of the following are important to conducting productive meetings except

  1. selecting the participants.
  2. planning the purpose.
  3. providing refreshments.
  4. setting and following an agenda.

Correct answer: (C)
providing refreshments.

308. All of the following are logical fallacies except

  1. ethical dilemmas.
  2. attacking your opponent.
  3. begging the question.
  4. hasty generalization.

Correct answer: (A)
ethical dilemmas.

309. All of the following are questions to consider during the first pass through a draft except

  1. Have you covered all your points in the most logical order?
  2. Are the most important ideas developed adequately?
  3. Is there a good balance between the general and the specific?
  4. What score does the Fog Index give it?

Correct answer: (D)
What score does the Fog Index give it?

310. All of the following are questions to consider during the first pass through a draft except

  1. Have you provided enough support and double-checked the facts?
  2. Do you need to add anything?
  3. Is it concise?
  4. Would the message be more convincing if it were arranged in a different sequence?

Correct answer: (C)
Is it concise?

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