Business Communication
351. The following are examples of transitions that connect ideas except
- "for example"
- "Now that we've reviewed the problem, let's take a look at some solutions."
- "therefore"
- "Now I'd like to hear from the audience."
Correct answer: (D)
"Now I'd like to hear from the audience."
352. The following are features of a good outline except
- ensures that each group is separate and distinct.
- restricts each subdivision.
- divides a topic into at least two parts.
- includes complete sentences.
Correct answer: (D)
includes complete sentences.
353. The following are goals of a bad-news message except
- to reduce or eliminate the need for future correspondence on the matter.
- to increase sales.
- to maintain as much goodwill as possible with your audience.
- to gain acceptance for the bad news.
Correct answer: (B)
to increase sales.
354. The following are goals of paraphrasing except
- keep it shorter than the original.
- quote the original source accurately.
- do not alter or distort the meaning of the original text.
- present the source in your own words.
Correct answer: (B)
quote the original source accurately.
355. The following are guidelines for making a database search except
- use Boolean operators.
- use stop words.
- use proximity operators.
- use wildcards.
Correct answer: (D)
use wildcards.
356. The following are guidelines for writing a successful news release except
- use colourful adjectives and adverbs.
- eliminate clutter such as redundancy and extraneous facts.
- put your most important idea first.
- include no marketing or sales material.
Correct answer: (A)
use colourful adjectives and adverbs.
357. The following are key ingredients of a good persuasive claim except
- completely and specifically reviewing the facts.
- using a confident and positive tone.
- focusing on the audience benefits of granting the claim.
- relating your complaint to similar products by the company.
Correct answer: (D)
relating your complaint to similar products by the company.
358. The following are primary sources of information except
- conducting interviews.
- surveying people.
- making observations.
- reading books and articles.
Correct answer: (C)
making observations.
359. The following are qualities of a sound conclusion except
- must fulfill the original statement of purpose.
- must be based strictly on the information provided in the rest of the report.
- must be logical.
- must be based on primary, not secondary sources.
Correct answer: (D)
must be based on primary, not secondary sources.
360. The following are questions to ask yourself in order to make ethical choices except
- is the message positive or negative?
- is it a decision you can live with?
- is the message balanced?
- is the decision legal?
Correct answer: (A)
is the message positive or negative?