Business Communication

391. The following statements are true of application letters except

  1. They let readers know how they can benefit from reading it.
  2. Avoid phrases such as "To whom it may concern."
  3. Both solicited and unsolicited application letters need attention-getting openers.
  4. Send your application letter and resume together.

Correct answer: (C)
Both solicited and unsolicited application letters need attention-getting openers.

392. The following statements are true of application letters except

  1. The middle section presents details about your strongest selling points.
  2. The opening paragraph should state the position you are applying for.
  3. The final paragraph asks the reader for a specific action.
  4. All the above statements are true.

Correct answer: (D)
All the above statements are true.

393. The following statements are true of high-context cultures except

  1. A speaker is likely to spell out his or her expectations through explicit statements.
  2. Speakers expect receivers of messages to discover the essence of a message.
  3. Speakers will use indirectness and metaphor to provide a web of meaning.
  4. People rely less on verbal communication and more on the context of non-verbal actions to convey meaning.

Correct answer: (A)
A speaker is likely to spell out his or her expectations through explicit statements.

394. The following statements are true of the open-ended interview except

  1. In an open-ended interview a candidate should reveal a great deal about personal or family problems.
  2. The interviewer poses broad questions and encourages the applicant to talk freely.
  3. The open-ended interview is good for bringing out an applicant's personality and is used to test professional judgment.
  4. All the above statements are true of the open-ended interview.

Correct answer: (A)
In an open-ended interview a candidate should reveal a great deal about personal or family problems.

395. The following statements are true of the structured interview except

  1. Working from a checklist of questions, the interviewer asks candidates each prepared question.
  2. In a structured interview the employer asks a series of prepared questions in a set order.
  3. A structured interview is generally used after the screening stage.
  4. The structured interview is generally regarded as a poor measure of an applicant's personal qualities.

Correct answer: (C)
A structured interview is generally used after the screening stage.

396. The following tips will help you make oral presentations to intercultural audiences except

  1. speak slowly and distinctly.
  2. support your oral message with visual aids.
  3. repeat key words and phrases.
  4. All the above are good tips for communicating with intercultural audiences.

Correct answer: (D)
All the above are good tips for communicating with intercultural audiences.

397. The following tips will help you prepare for a job interview except

  1. Memorize your responses to anticipated questions.
  2. Have a friend conduct a mock interview using anticipated questions.
  3. Anticipate questions and prepare answers in advance.
  4. Tape-record your answers and then listen to see if they sound clear and convincing.

Correct answer: (A)
Memorize your responses to anticipated questions.

398. The following tips will help you prepare for a video interview except

  1. look up, but not down.
  2. during the interview speak more slowly than normally.
  3. try to show some animation, but not too much (since it will look blurry to the interviewer).
  4. arrive early enough to get used to the equipment and setting.

Correct answer: (B)
during the interview speak more slowly than normally.

399. The four phases of the AIDA plan are

  1. attention, initiative, desire, and action.
  2. attention, interest, desire, and action.
  3. action, initiative, desire, and action.
  4. action, interest, desire, and attention.

Correct answer: (B)
attention, interest, desire, and action.

400. The informal network that is known as the "grapevine"

  1. is used by savvy managers to spread and receive informal messages.
  2. deals exclusively with personal matters.
  3. carries information along the organization's formal chain of chain of command.
  4. rarely contains accurate information.

Correct answer: (A)
is used by savvy managers to spread and receive informal messages.

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