Business Communication
481. Which of the following statements about resumes is not true?
- One of the advantages to a functional resume is that employers can see what you can do for them.
- The chronological approach is the most common way to organize a resume.
- The chronological approach emphasizes a list of skills and accomplishments.
- In a chronological resume, the "Work Experience" section dominates and is placed in the most prominent slot.
Correct answer: (C)
The chronological approach emphasizes a list of skills and accomplishments.
482. Which of the following statements about teleconferencing is true?
- It offers speed, lower cost, and increased access to other employees.
- It overcomes time zone barriers and provides a hard copy of the message.
- It is best for informational meetings, but is ineffective for negotiation.
- It replaces short memos or phone calls that need no response.
Correct answer: (C)
It is best for informational meetings, but is ineffective for negotiation.
483. Which of the following statements about the body of a formal report is not true?
- The body contains the proof; the detailed information needed to support your conclusions and recommendations.
- In general, provide only enough detail in the body to support your conclusions and recommendations.
- The body section follows the introduction.
- Conclusions must never be placed in the body, but always in a separate section.
Correct answer: (D)
Conclusions must never be placed in the body, but always in a separate section.
484. Which of the following statements about the direct approach is not true?
- The direct approach saves time and makes the rest of the report easy to follow.
- The direct approach produces a more forceful report.
- The direct approach leads with a summary of your key findings, conclusions, and recommendations.
- The direct approach is best for a skeptical audience.
Correct answer: (D)
The direct approach is best for a skeptical audience.
485. Which of the following statements about the question-and-answer period is not true?
- Try to maintain some control of the question-and-answer period by establishing some ground rules up front.
- The question-and-answer period gives you a chance to emphasize points you made earlier.
- When someone poses a question, keep your attention on the general audience, not on that individual.
- Defuse a hostile question by paraphrasing the question and asking the questioner to confirm that you've understood it correctly.
Correct answer: (C)
When someone poses a question, keep your attention on the general audience, not on that individual.
486. Which of the following statements is not accurate?
- In a high-context country like China, businesspeople avoid public conflict.
- In a high-context country like Japan, executives avoid confrontation and debate.
- In a high-context country like China, businesspeople do not want to back down from their position.
- In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.
Correct answer: (D)
In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.
487. Which of the following statements is not true of follow-up letters?
- A follow-up letter can demonstrate that you're sincerely interested in working for the organization.
- If your application letter and resume fail to bring a response within a month, follow up with a second letter to keep your file alive.
- Even if you receive a letter acknowledging your application, send a follow-up letter three months later to show you are still interested.
- All the above statements are true.
Correct answer: (D)
All the above statements are true.
488. Which of the following statements is not true of long formal reports?
- In the "Conclusions" section, place an analysis of what the findings mean.
- In the "Recommendations" section, place your opinions about the course of action that should be taken.
- In the "Summary" section, place the key findings of your report.
- All the above statements are true.
Correct answer: (D)
All the above statements are true.
489. Which of the following statements is not true?
- In Bulgaria people indicate "no" by nodding their heads up and down.
- In Italy people indicate "no" by clasping both hands.
- In Japan people indicate "no" by moving their right hand.
- In Canada people indicate "no" by shaking their heads back and forth.
Correct answer: (B)
In Italy people indicate "no" by clasping both hands.
490. Which of the following statements is not true?
- To collaborate with audience members, you need maximum participation.
- If your purpose is to inform your audience, you need little interaction with them.
- To persuade your audience, you require a moderate amount of participation.
- All three purposes require the same audience interaction.
Correct answer: (D)
All three purposes require the same audience interaction.