Business Communication

321. Do all of the following when you are writing sales letters except

  1. gain the reader's attention.
  2. support your claims with evidence.
  3. emphasize central selling points and benefits.
  4. All the above should be used.

Correct answer: (D)
All the above should be used.

322. During what stage does the interviewer control the interview by asking a series of questions in a set order?

  1. An open-ended interview
  2. A structured interview
  3. Pre-employment testing
  4. Handwriting analysis

Correct answer: (B)
A structured interview

323. Effective persuasion involves the following strategies except

  1. framing your arguments.
  2. dealing with resistance.
  3. repeating the main idea.
  4. balancing emotional and logical appeals.

Correct answer: (C)
repeating the main idea.

324. E-mail can be used for external communications in which of the following situations?

  1. When your audience accepts e-mail as appropriate.
  2. In response to e-mail messages that you receive.
  3. Both of the above.
  4. None of the above.

Correct answer: (C)
Both of the above.

325. Generally, the best way to deliver a speech is by

  1. memorizing it.
  2. reading it.
  3. impromptu speaking.
  4. speaking from notes.

Correct answer: (D)
speaking from notes.

326. If you wish to acknowledge help given by others, place it in the

  1. letter of transmittal.
  2. title page.
  3. letter of authorization.
  4. title fly.

Correct answer: (A)
letter of transmittal

327. In a recent Ipso-Reid survey of office workers across Canada, on average, what was the reported number of hours per week spent in meetings?

  1. 20.8 hours
  2. 10.4 hours
  3. 5.2 hours
  4. 2.7 hours

Correct answer: (C)
5.2 hours

328. In a stress interview you might encounter the following except

  1. hostile reactions from interviewer.
  2. pointed questions designed to unsettle you.
  3. criticisms of your appearance.
  4. All the above might occur in a stress interview.

Correct answer: (D)
All the above might occur in a stress interview.

329. In asking for a recommendation from someone with whom you have not had contact for some time, include the following information except

  1. any special events that might bring a clear, favourable picture to mind.
  2. All of the above should be included.
  3. the nature of the relationship.
  4. the dates of the association.

Correct answer: (B)
All of the above should be included.

330. In longer messages, the first few paragraphs should establish the following except

  1. recommendations.
  2. subject.
  3. organization of the material.
  4. purpose.

Correct answer: (A)
recommendations

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