Business Communication
421. When employers consider a candidate for a job, they consider the following except
- how well the candidate's skills match the job requirements.
- how a candidate will fit in with the organization.
- pre-employment testing to determine whether a candidate has the necessary psychological characteristics.
- All the above are considered by employers.
Correct answer: (D)
All the above are considered by employers.
422. When giving a negative performance review follow these guidelines except
- deliver the message in private.
- plan your message.
- use the indirect approach to avoid an emotional response.
- focus on the problem.
Correct answer: (C)
use the indirect approach to avoid an emotional response.
423. When giving reasons for saying no, use the following techniques except
- cite company policy to cushion the bad news.
- highlight how your negative decision benefits your reader.
- convince readers that your reasons are logical.
- avoid apologizing.
Correct answer: (A)
cite company policy to cushion the bad news.
424. When granting a claim for adjustment when a third party is at fault, which of the following is not a good option to consider?
- Honour the claim, but explain that you are not at fault.
- Refer the claimant to the third party.
- Simply honour the claim.
- Honour the claim and emphasize the explanation that it was not your company's negligence that caused the problem.
Correct answer: (B)
Refer the claimant to the third party.
425. When organizing direct requests, you should not
- place your main idea (request) in the opening.
- state the action you are requesting in the closing section.
- explain the details of your request in the middle part of the message.
- begin your request with a personal introduction.
Correct answer: (D)
begin your request with a personal introduction.
426. When planning bad-news messages, you should consider the following questions except
- Do your readers prefer to receive the negative news up front, without delay?
- Should it be sent in writing?
- Would they accept the news more readily if you explained your reasons first?
- All the above questions should be considered when planning bad-news messages.
Correct answer: (D)
All the above questions should be considered when planning bad-news messages.
427. When speaking English to people who speak English as a second language, follow all of the following guidelines except
- let other people finish what they have to say.
- try to eliminate "noise."
- look for feedback.
- repeat your sentence in a louder voice than necessary.
Correct answer: (D)
repeat your sentence in a louder voice than necessary.
428. When writing a note of congratulations, do all of the following except
- if possible, include a clipping or photo commemorating the special event.
- be prompt when sending out the message.
- make the reader the focus of all comments.
- take the opportunity to mention how your products and services could benefit the reader.
Correct answer: (D)
take the opportunity to mention how your products and services could benefit the reader.
429. When writing for an international audience, which of the following will not promote clarity?
- Helping readers follow your train of thought
- Using short paragraphs
- Avoiding idioms, jargon, slang, and buzz words
- Relying on abstractions and generalities to explain your points
Correct answer: (D)
Relying on abstractions and generalities to explain your points
430. When writing your first letter to a company to ask for a claim or adjustment, you should do all of the following except
- request a specific action.
- provide backup information.
- state the problem clearly and provide relevant details.
- open with a personal introduction because the company does not know you.
Correct answer: (D)
open with a personal introduction because the company does not know you.