Business Communication

351. The following are examples of transitions that connect ideas except

  1. "for example"
  2. "Now that we've reviewed the problem, let's take a look at some solutions."
  3. "therefore"
  4. "Now I'd like to hear from the audience."

Correct answer: (D)
"Now I'd like to hear from the audience."

352. The following are features of a good outline except

  1. ensures that each group is separate and distinct.
  2. restricts each subdivision.
  3. divides a topic into at least two parts.
  4. includes complete sentences.

Correct answer: (D)
includes complete sentences.

353. The following are goals of a bad-news message except

  1. to reduce or eliminate the need for future correspondence on the matter.
  2. to increase sales.
  3. to maintain as much goodwill as possible with your audience.
  4. to gain acceptance for the bad news.

Correct answer: (B)
to increase sales.

354. The following are goals of paraphrasing except

  1. keep it shorter than the original.
  2. quote the original source accurately.
  3. do not alter or distort the meaning of the original text.
  4. present the source in your own words.

Correct answer: (B)
quote the original source accurately.

355. The following are guidelines for making a database search except

  1. use Boolean operators.
  2. use stop words.
  3. use proximity operators.
  4. use wildcards.

Correct answer: (D)
use wildcards.

356. The following are guidelines for writing a successful news release except

  1. use colourful adjectives and adverbs.
  2. eliminate clutter such as redundancy and extraneous facts.
  3. put your most important idea first.
  4. include no marketing or sales material.

Correct answer: (A)
use colourful adjectives and adverbs.

357. The following are key ingredients of a good persuasive claim except

  1. completely and specifically reviewing the facts.
  2. using a confident and positive tone.
  3. focusing on the audience benefits of granting the claim.
  4. relating your complaint to similar products by the company.

Correct answer: (D)
relating your complaint to similar products by the company.

358. The following are primary sources of information except

  1. conducting interviews.
  2. surveying people.
  3. making observations.
  4. reading books and articles.

Correct answer: (C)
making observations.

359. The following are qualities of a sound conclusion except

  1. must fulfill the original statement of purpose.
  2. must be based strictly on the information provided in the rest of the report.
  3. must be logical.
  4. must be based on primary, not secondary sources.

Correct answer: (D)
must be based on primary, not secondary sources.

360. The following are questions to ask yourself in order to make ethical choices except

  1. is the message positive or negative?
  2. is it a decision you can live with?
  3. is the message balanced?
  4. is the decision legal?

Correct answer: (A)
is the message positive or negative?

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