Business Communication

291. Which of the following is not an element of back matters of business report?

  1. Appendix
  2. List of references
  3. Bibliography
  4. Conclusion

Correct answer: (D)
Conclusion

292. Which of the following is not an element of front matters of business report?

  1. Introduction
  2. Cover letter
  3. Acknowledgement
  4. Table of contents

Correct answer: (A)
Introduction

293. Which of the following is/are barriers of listening?

  1. Sluggishness
  2. Premature evaluation
  3. External distractions
  4. All of these.

Correct answer: (D)
All of these

294. Which of the following is/are business letters?

  1. Refusal letter
  2. Customer relation letter
  3. Order status letter
  4. All of these.

Correct answer: (D)
All of these.

295. Which one is an effective audio-visual communication.

  1. Cinema.
  2. Television.
  3. Drama
  4. All the above.

Correct answer: (D)
All the above.

296. While giving an interview, be --- in your salary expectations.

  1. Modest
  2. Unrealistic
  3. Realistic
  4. None of the above

Correct answer: (A)
Modest

297. Written communication doesn't includes

  1. Reports
  2. Forms.
  3. Notice.
  4. None of these.

Correct answer: (D)
None of these.

298. Wrong decoding means:

  1. Badly worded message
  2. Message sent to wrong receiver
  3. Interpreted meaning is different from intended message
  4. Message sent by wrong sender

Correct answer: (C)
Interpreted meaning is different from intended message

299. "Internal communication" refers to

  1. letters from insiders to people outside the organization.
  2. exchange of information and ideas within an organization.
  3. e-mail communication.
  4. letters from outsiders to people inside the organization.

Correct answer: (B)
exchange of information and ideas within an organization.

300. A formal work plan usually includes the following elements except

  1. review of project assignments, schedules, and resource requirements.
  2. discussion of tasks to be accomplished.
  3. primary and secondary sources.
  4. statement of the problem.

Correct answer: (C)
primary and secondary sources.

Page 30 of 53