Business Communication

371. The following are uses of bar graphs except

  1. show how parts of a whole are distributed.
  2. indicate the composition of several items over time.
  3. show changes in one item over time.
  4. compare the size of several items at one time.

Correct answer: (A)
show how parts of a whole are distributed.

372. The following are ways to establish credibility except

  1. establish common ground.
  2. declare your trustworthiness.
  3. be an expert.
  4. support your message with facts.

Correct answer: (B)
declare your trustworthiness.

373. The following are ways to use the Web to search for jobs except

  1. searching for job vacancies.
  2. researching companies.
  3. network.
  4. using a central, unified marketplace.

Correct answer: (D)
using a central, unified marketplace.

374. The following can cause communication barriers except

  1. emotional distractions.
  2. ethical communication.
  3. restrictive environments.
  4. too many messages.

Correct answer: (B)
ethical communication.

375. The following guidelines apply to the middle section of routine requests except

  1. ask the most important questions first.
  2. deal with only one topic per question.
  3. ask only relevant questions.
  4. request a specific action.

Correct answer: (D)
request a specific action.

376. The following guidelines will help you write survey questions that yield reliable, valid results except

  1. use leading questions.
  2. keep the questionnaire short and easy to answer.
  3. formulate questions that are easy to tabulate.
  4. ask only one thing at a time.

Correct answer: (A)
use leading questions.

377. The following is good advice about the preliminary screening interview except

  1. call attention to one key aspect of your background that is relevant to the job in question.
  2. talking too much can be a big mistake.
  3. keep responses short and to the point.
  4. All the above are good advice about the preliminary screening interview.

Correct answer: (D)
All the above are good advice about the preliminary screening interview.

378. The following might be appropriate in a request for adjustment except

  1. tell your reader exactly what will return the company to your good graces.
  2. ask the reader to resolve the problem.
  3. All the above might be appropriate.
  4. supply your contact information and the best time to call you.

Correct answer: (C)
All the above might be appropriate.

379. The following should be accomplished by the presentation's opening except

  1. arousing your audience's interest in your topic.
  2. establishing your credibility.
  3. preparing your audience for what will follow.
  4. All the above should be accomplished by the introduction.

Correct answer: (D)
All the above should be accomplished by the introduction.

380. The following sources are found in libraries except

  1. electronic database.
  2. business books.
  3. librarians.
  4. All the above are found in libraries.

Correct answer: (D)
All the above are found in libraries.

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