Business Communication

481. Which of the following statements about resumes is not true?

  1. One of the advantages to a functional resume is that employers can see what you can do for them.
  2. The chronological approach is the most common way to organize a resume.
  3. The chronological approach emphasizes a list of skills and accomplishments.
  4. In a chronological resume, the "Work Experience" section dominates and is placed in the most prominent slot.

Correct answer: (C)
The chronological approach emphasizes a list of skills and accomplishments.

482. Which of the following statements about teleconferencing is true?

  1. It offers speed, lower cost, and increased access to other employees.
  2. It overcomes time zone barriers and provides a hard copy of the message.
  3. It is best for informational meetings, but is ineffective for negotiation.
  4. It replaces short memos or phone calls that need no response.

Correct answer: (C)
It is best for informational meetings, but is ineffective for negotiation.

483. Which of the following statements about the body of a formal report is not true?

  1. The body contains the proof; the detailed information needed to support your conclusions and recommendations.
  2. In general, provide only enough detail in the body to support your conclusions and recommendations.
  3. The body section follows the introduction.
  4. Conclusions must never be placed in the body, but always in a separate section.

Correct answer: (D)
Conclusions must never be placed in the body, but always in a separate section.

484. Which of the following statements about the direct approach is not true?

  1. The direct approach saves time and makes the rest of the report easy to follow.
  2. The direct approach produces a more forceful report.
  3. The direct approach leads with a summary of your key findings, conclusions, and recommendations.
  4. The direct approach is best for a skeptical audience.

Correct answer: (D)
The direct approach is best for a skeptical audience.

485. Which of the following statements about the question-and-answer period is not true?

  1. Try to maintain some control of the question-and-answer period by establishing some ground rules up front.
  2. The question-and-answer period gives you a chance to emphasize points you made earlier.
  3. When someone poses a question, keep your attention on the general audience, not on that individual.
  4. Defuse a hostile question by paraphrasing the question and asking the questioner to confirm that you've understood it correctly.

Correct answer: (C)
When someone poses a question, keep your attention on the general audience, not on that individual.

486. Which of the following statements is not accurate?

  1. In a high-context country like China, businesspeople avoid public conflict.
  2. In a high-context country like Japan, executives avoid confrontation and debate.
  3. In a high-context country like China, businesspeople do not want to back down from their position.
  4. In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.

Correct answer: (D)
In a high-context country like Canada, businesspeople typically enjoy confrontation and debate.

487. Which of the following statements is not true of follow-up letters?

  1. A follow-up letter can demonstrate that you're sincerely interested in working for the organization.
  2. If your application letter and resume fail to bring a response within a month, follow up with a second letter to keep your file alive.
  3. Even if you receive a letter acknowledging your application, send a follow-up letter three months later to show you are still interested.
  4. All the above statements are true.

Correct answer: (D)
All the above statements are true.

488. Which of the following statements is not true of long formal reports?

  1. In the "Conclusions" section, place an analysis of what the findings mean.
  2. In the "Recommendations" section, place your opinions about the course of action that should be taken.
  3. In the "Summary" section, place the key findings of your report.
  4. All the above statements are true.

Correct answer: (D)
All the above statements are true.

489. Which of the following statements is not true?

  1. In Bulgaria people indicate "no" by nodding their heads up and down.
  2. In Italy people indicate "no" by clasping both hands.
  3. In Japan people indicate "no" by moving their right hand.
  4. In Canada people indicate "no" by shaking their heads back and forth.

Correct answer: (B)
In Italy people indicate "no" by clasping both hands.

490. Which of the following statements is not true?

  1. To collaborate with audience members, you need maximum participation.
  2. If your purpose is to inform your audience, you need little interaction with them.
  3. To persuade your audience, you require a moderate amount of participation.
  4. All three purposes require the same audience interaction.

Correct answer: (D)
All three purposes require the same audience interaction.

Page 49 of 53