411. Use the indirect approach when the audience is
Correct answer: (C)
displeased.
412. What is the ratio of receiving to sending information?
Correct answer: (D)
61% receiving/39% sending
413. What percentage of communication time do businesspeople spend listening?
Correct answer: (A)
45%
414. What percentage of each workweek is wasted because of poor communication?
Correct answer: (D)
15 %
415. What step in the communication process allows you to evaluate your message's effectiveness?
Correct answer: (B)
Feedback sent by the receiver to the sender.
416. When a crisis hits, an organization should do the following except
Correct answer: (B)
use the crisis to promote products and services.
417. When choosing an appropriate style for a speech, which of the following is not a factor to consider?
Correct answer: (C)
Overcoming anxiety
418. When closing a speech or presentation, you should do all of the following except
Correct answer: (D)
emphasize structure.
419. When critiquing a document, you should concentrate on these elements except
Correct answer: (A)
Is it long enough?
420. When deciding whether to use the direct or indirect approach, consider the following questions except
Correct answer: (A)
How serious is the situation?