Business Communication
471. Which of the following might be considered subcultures in Canada?
- Quebecois
- Metis
- hockey fans
- All of the above
Correct answer: (D)
All of the above
472. Which of the following pairs do not illustrate a euphemism?
- Elderly/"old people"
- High-calorie food/"high-energy food"
- Used cars/"resale cars"
- Cheap merchandise/"bargain prices"
Correct answer: (A)
Elderly/"old people"
473. Which of the following phrases should not be used in the close of a bad-news message?
- "We hope you will continue to do business with us."
- "If you have further questions, please write."
- Avoid all these phrases.
- "I trust our decision is satisfactory."
Correct answer: (C)
Avoid all these phrases.
474. Which of the following questions should you not ask the interviewer during a job interview?
- How would you define your organization's managerial philosophy?
- What are the major responsibilities of the job?
- Why has the company been under so much media scrutiny lately?
- Does the organization have any plans for new products or new acquisitions?
Correct answer: (C)
Why has the company been under so much media scrutiny lately?
475. Which of the following sentences should not be used in a bad-news message?
- Your letter reached me yesterday.
- Please recheck the enclosed statement.
- We're sorry for your inconvenience.
- The merchandise was broken during shipping.
Correct answer: (C)
We're sorry for your inconvenience.
476. Which of the following statements about a formal report style is not true?
- When you write in a formal style, you use no jokes, no similes or metaphors, and very few colourful adjectives or adverbs.
- When you write in a formal style, you impose a certain distance between you and your readers.
- When you write in a formal style, you use "I" and "you."
- When you write in a formal style, you remain businesslike, unemotional, and objective.
Correct answer: (C)
When you write in a formal style, you use "I" and "you."
477. Which of the following statements about follow-up messages is not true?
- A request for a time extension may be sent if you receive a job offer while other interviews are still pending.
- A letter of acceptance should be sent within one day of receiving an offer.
- A letter of inquiry can be sent within two weeks of the interview if you are not advised of the interviewer's decision.
- A thank-you message should be sent within two days after the interview.
Correct answer: (B)
A letter of acceptance should be sent within one day of receiving an offer.
478. Which of the following statements about handling questions is not true?
- You can maintain control by suggesting a time limit for questions before the question-and-answer period begins.
- One way to defuse hostility in a questioner is to paraphrase the question and ask to ensure that you've understood it correctly.
- Focus your attention on the individual asking the question.
- All the above statements are true.
Correct answer: (D)
All the above statements are true.
479. Which of the following statements about persuasive messages is not true?
- Competing requests are plentiful.
- Written media are always best for persuasive messages.
- An external persuasive message is one of the most difficult tasks you can undertake.
- All the above are true.
Correct answer: (C)
An external persuasive message is one of the most difficult tasks you can undertake.
480. Which of the following statements about proposals is not true?
- Formal proposals contain many of the same components as formal reports.
- A copy of the RFP may be omitted and referred to in the letter of transmittal.
- A formal proposal may have a copy of the RFP instead of a letter of authorization.
- All the above statements are true.
Correct answer: (D)
All the above statements are true.