Business Communication

471. Which of the following might be considered subcultures in Canada?

  1. Quebecois
  2. Metis
  3. hockey fans
  4. All of the above

Correct answer: (D)
All of the above

472. Which of the following pairs do not illustrate a euphemism?

  1. Elderly/"old people"
  2. High-calorie food/"high-energy food"
  3. Used cars/"resale cars"
  4. Cheap merchandise/"bargain prices"

Correct answer: (A)
Elderly/"old people"

473. Which of the following phrases should not be used in the close of a bad-news message?

  1. "We hope you will continue to do business with us."
  2. "If you have further questions, please write."
  3. Avoid all these phrases.
  4. "I trust our decision is satisfactory."

Correct answer: (C)
Avoid all these phrases.

474. Which of the following questions should you not ask the interviewer during a job interview?

  1. How would you define your organization's managerial philosophy?
  2. What are the major responsibilities of the job?
  3. Why has the company been under so much media scrutiny lately?
  4. Does the organization have any plans for new products or new acquisitions?

Correct answer: (C)
Why has the company been under so much media scrutiny lately?

475. Which of the following sentences should not be used in a bad-news message?

  1. Your letter reached me yesterday.
  2. Please recheck the enclosed statement.
  3. We're sorry for your inconvenience.
  4. The merchandise was broken during shipping.

Correct answer: (C)
We're sorry for your inconvenience.

476. Which of the following statements about a formal report style is not true?

  1. When you write in a formal style, you use no jokes, no similes or metaphors, and very few colourful adjectives or adverbs.
  2. When you write in a formal style, you impose a certain distance between you and your readers.
  3. When you write in a formal style, you use "I" and "you."
  4. When you write in a formal style, you remain businesslike, unemotional, and objective.

Correct answer: (C)
When you write in a formal style, you use "I" and "you."

477. Which of the following statements about follow-up messages is not true?

  1. A request for a time extension may be sent if you receive a job offer while other interviews are still pending.
  2. A letter of acceptance should be sent within one day of receiving an offer.
  3. A letter of inquiry can be sent within two weeks of the interview if you are not advised of the interviewer's decision.
  4. A thank-you message should be sent within two days after the interview.

Correct answer: (B)
A letter of acceptance should be sent within one day of receiving an offer.

478. Which of the following statements about handling questions is not true?

  1. You can maintain control by suggesting a time limit for questions before the question-and-answer period begins.
  2. One way to defuse hostility in a questioner is to paraphrase the question and ask to ensure that you've understood it correctly.
  3. Focus your attention on the individual asking the question.
  4. All the above statements are true.

Correct answer: (D)
All the above statements are true.

479. Which of the following statements about persuasive messages is not true?

  1. Competing requests are plentiful.
  2. Written media are always best for persuasive messages.
  3. An external persuasive message is one of the most difficult tasks you can undertake.
  4. All the above are true.

Correct answer: (C)
An external persuasive message is one of the most difficult tasks you can undertake.

480. Which of the following statements about proposals is not true?

  1. Formal proposals contain many of the same components as formal reports.
  2. A copy of the RFP may be omitted and referred to in the letter of transmittal.
  3. A formal proposal may have a copy of the RFP instead of a letter of authorization.
  4. All the above statements are true.

Correct answer: (D)
All the above statements are true.

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