Business Communication

311. All of the following are strategies to use if your message will displease your audience except

  1. close cordially.
  2. open with the main point.
  3. in the body give reasons that justify a negative answer.
  4. open with a neutral statement.

Correct answer: (B)
open with the main point.

312. All of the following are suggestions for writing condolence messages except

  1. write in your own words.
  2. keep reminiscences brief.
  3. write about special qualities of the deceased.
  4. quote poetic passages and other formal phrases suitable for the occasion.

Correct answer: (D)
quote poetic passages and other formal phrases suitable for the occasion.

313. All of the following messages are likely to please your audience except

  1. providing routine information as part of your regular business.
  2. announcing a price cut.
  3. granting an adjustment.
  4. accepting an invitation.

Correct answer: (A)
providing routine information as part of your regular business.

314. All of the following will help you send an effective on-the-job e-mail message except

  1. copying a wide distribution list on your e-mail note.
  2. using the medium to share information rather than deliver tragic news or e-mail.
  3. writing audience-centred messages.
  4. making your message worth reading and easy to follow.

Correct answer: (A)
copying a wide distribution list on your e-mail note.

315. All of these are measures to resolve conflict except

  1. openness--getting feelings out in the open before dealing with the main issues.
  2. proaction--dealing with minor conflict before it becomes major conflict.
  3. communication--getting those involved in conflict to participate in resolving it.
  4. determination--making sure your viewpoint prevails.

Correct answer: (D)
determination--making sure your viewpoint prevails.

316. All of these are measures to resolve conflict except

  1. alliance--getting parties to fight together against an "outside force"
  2. research--seeking factual reasons for the problem before seeking solutions.
  3. flexibility--not letting the team get locked into a position before considering other solutions.
  4. decisiveness--making sure a decision is made.

Correct answer: (D)
decisiveness--making sure a decision is made.

317. All these are guidelines to effective communication except

  1. adopt an audience-centered approach.
  2. create lean and efficient messages.
  3. improve your speed at writing messages.
  4. foster an open communication climate.

Correct answer: (C)
improve your speed at writing messages.

318. An interview proceeds through three stages; which is not one of them?

  1. The decision
  2. The question-and-answer session
  3. The warm-up
  4. The close

Correct answer: (A)
The decision

319. Business writers use what type of design elements to provide visual clues to the importance of various ideas and their relationships?

  1. White space and headings
  2. Comparison or contrast, illustration, cause and effect, problem-solution, and classification.
  3. Correctness and effectiveness
  4. Content and organization

Correct answer: (A)
White space and headings

320. Cultural diversity is

  1. a shared system of symbols, attitudes, beliefs, expectations, and norms for behaviour.
  2. the process of sending and receiving messages between people of different cultures.
  3. the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.
  4. the pattern of physical cues and implicit understandings that conveys meaning between two members of the same culture.

Correct answer: (C)
the degree to which a population is made up of people from various national, ethnic, racial, and religious backgrounds.

Page 32 of 53