Business Communication

511. Which of these sections does not belong in the body of a proposal?

  1. Work plan
  2. Proposed approach
  3. Statement of qualifications
  4. Overview of approach

Correct answer: (D)
Overview of approach

512. Which of these sentences is the least likely to establish an image of confidence in your audience?

  1. "With our support, this plan will work."
  2. "Let's get immediate approval on this."
  3. "I believe . . .."
  4. "It seems to me that."

Correct answer: (D)
"It seems to me that."

513. Which of these statements does not apply to an organization's formal communication network (that is, the organization's flow chart)?

  1. The chart indicates lines of authority.
  2. Each box represents a link in the chain of command.
  3. Communication moves only up or down, not across.
  4. Each line represents a formal channel for the transmission of messages.

Correct answer: (C)
Communication moves only up or down, not across.

514. Which of these statements is not true?

  1. The average speaker can deliver about 125-150 words a minute.
  2. The average speaker can deliver about one paragraph per minute.
  3. The average speaker can deliver in an hour the equivalent of 20-25 double-spaced pages.
  4. All the above statements are true.

Correct answer: (D)
All the above statements are true.

515. Which of these statements is true?

  1. People remember half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
  2. People remember less than half of what's said during a 10-minute conversation, and forget two thirds of that within 48 hours.
  3. People remember two thirds of what's said during a 10-minute conversation, and forget one third of that within 48 hours.
  4. People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.

Correct answer: (D)
People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.

516. Which of these topics is not included in the introduction of a formal proposal?

  1. Report organization
  2. Scope
  3. Proposed approach
  4. Background or statement of problem

Correct answer: (C)
Proposed approach

517. Which one of the following statements about the direct approach is not true?

  1. Readers might wonder why you didn't present alternatives.
  2. It undermines your credibility.
  3. Your readers could criticize your report as superficial if you focus on recommendations at the beginning.
  4. If your readers have reservations about your credibility, strong statements at the beginning may intensify their resistance.

Correct answer: (B)
It undermines your credibility.

518. Which sentence does not show a positive tone?

  1. We apologize for inconveniencing you during the remodelling.
  2. We will be happy to exchange merchandise that is returned in good condition.
  3. The performance in this office can be improved by tightening up cost controls.
  4. Your vacuum cleaner will be ready in three weeks.

Correct answer: (A)
We apologize for inconveniencing you during the remodelling.

519. Which sentence illustrates the "you" attitude?

  1. So that your order can be completed promptly, please send another copy of the requisition.
  2. We offer the printer cartridges in three colors: black, blue, and green.
  3. We are pleased to announce our new flight schedule from Atlanta to New York, which is any hour on the hour.
  4. All of the above. This does not illustrate the "you" attitude.

Correct answer: (A)
So that your order can be completed promptly, please send another copy of the requisition.

520. Which topics should not be introduced by an interviewer?

  1. Pregnancy, any health conditions, or disabilities not related to job performance
  2. Your religious affiliation
  3. Children or child-care arrangements
  4. All the above are topics that should not be asked in an interview.

Correct answer: (D)
All the above are topics that should not be asked in an interview.

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