Business Communication

381. The following statements about an oral communication channel are true except

  1. The more you interact with your audience, the more control you will have.
  2. An opportunity of an oral communication channel is your ability to use nonverbal cues to reinforce your message.
  3. The major opportunity of an oral communication channel lies in the interaction that is possible between you and your audience.
  4. All the above statements are true.

Correct answer: (A)
The more you interact with your audience, the more control you will have.

382. The following statements about describing your work are true except

  1. Call attention to your progression from jobs of lesser to greater responsibility.
  2. State your functional title before each job.
  3. Do not include any part-time, summer, or intern positions.
  4. List your jobs in chronological order, with the current one listed first.

Correct answer: (D)
List your jobs in chronological order, with the current one listed first.

383. The following statements about formal reports are true except

  1. A formal report is directed primarily to readers outside an organization.
  2. What sets a formal report apart from others is its polish.
  3. A formal report can be informational or analytical, direct or indirect.
  4. A formal report's manuscript format and impersonal tone convey a sense of professionalism.

Correct answer: (A)
A formal report is directed primarily to readers outside an organization.

384. The following statements about letters from Japan are true except

  1. A thank you for your patronage will appear early in the letter.
  2. They typically begin with a remark about the season or weather.
  3. The main idea will come first.
  4. Early in the letter will be an inquiry about your health or congratulations on your success.

Correct answer: (C)
The main idea will come first.

385. The following statements about previews are true except

  1. Use a preview section to help readers get ready for new information.
  2. Previews help readers absorb details while keeping track of the big picture.
  3. Preview sections precede important material in a report.
  4. Previews are helpful when the information is complex or unexpected.

Correct answer: (B)
Previews help readers absorb details while keeping track of the big picture.

386. The following statements about the ending of a report are true except

  1. If an analytical report is written in indirect order, end with conclusions and recommendations as key points.
  2. End by reminding readers of your key point or your conclusions or recommendations.
  3. End by summarizing the benefits to the reader if the report suggests a change of course.
  4. End with the executive summary.

Correct answer: (D)
End with the executive summary.

387. The following statements about the synopsis of a proposal are true except

  1. a synopsis is necessary even in short proposals.
  2. in some cases, a synopsis or executive summary can serve you well.
  3. a synopsis is not needed in an unsolicited proposal.
  4. A synopsis may be unnecessary if your proposal is solicited.

Correct answer: (A)
a synopsis is necessary even in short proposals.

388. The following statements about visual aids are true except

  1. Visual aids dramatically increase the audience's ability to absorb and remember information.
  2. Visuals are a convenience for the speaker because they are an effective tool for remembering the details of a message.
  3. Audiences remember 20 percent of the speaker's message when the information is supported with visual aids.
  4. Speakers who use visual aids often appear better prepared and more professional than speakers who do not use visual aids.

Correct answer: (C)
Audiences remember 20 percent of the speaker's message when the information is supported with visual aids.

389. The following statements are true about discussing salary except

  1. You're in a strong position if your skills are in short supply and you have several offers.
  2. Most organizations are fairly flexible about salary practices, especially at the entry level.
  3. If asked about salary requirements, say that you would expect to receive the standard salary for the job in question.
  4. Let the interviewer raise the subject.

Correct answer: (B)
Most organizations are fairly flexible about salary practices, especially at the entry level.

390. The following statements are true of all cultures except

  1. cultures vary in stability.
  2. cultures resist outside influences.
  3. cultures vary in tolerance.
  4. culture is learned.

Correct answer: (B)
cultures resist outside influences.

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