Business Communication
361. The following are structural approaches for a logical argument except
- the direct approach.
- the 2 + 2 = 4 approach.
- the scientific method.
- the yardstick approach.
Correct answer: (A)
the direct approach.
362. The following are techniques for stating bad news except
- subordinate bad news in a compound or complex sentence.
- state what the company cannot do.
- embed bad news in the middle of a paragraph.
- minimize the space devoted to the bad news.
Correct answer: (B)
state what the company cannot do.
363. The following are things to do when writing a buffer except
- apologize for the inconvenience.
- avoid saying no.
- avoid wordy and irrelevant phrases and sentences.
- avoid a lengthy buffer.
Correct answer: (A)
apologize for the inconvenience.
364. The following are tips for the application letter except
- Write to a specific person using his/her name, title, and department.
- Be as clear as possible about the kind of opportunity and industry you're looking for.
- Meticulously check your spelling, writing, and grammar.
- All the above are tips for the application letter.
Correct answer: (D)
All the above are tips for the application letter.
365. The following are tools for giving readers a sense of the overall structure of your document except
- the opening.
- previews and reviews.
- headings and lists.
- All the above are tools for giving readers a sense of the overall structure of your document.
Correct answer: (D)
All the above are tools for giving readers a sense of the overall structure of your document.
366. The following are topics for arranging material in an informational report except
- indirect order.
- sequence.
- geography.
- chronology.
Correct answer: (A)
indirect order.
367. The following are transitional words indicating a causal relationship except
- therefore.
- consequently.
- on the other hand.
- as a result.
Correct answer: (C)
on the other hand.
368. The following are true of routine replies except
- place your main idea in the opening.
- close cordially.
- use the middle to explain all the relevant details.
- introduce yourself in the opening.
Correct answer: (D)
introduce yourself in the opening.
369. The following are types of informational reports except
- supporting a recommendation.
- monitoring and controlling operations.
- implementing policies and procedures.
- complying with government regulations.
Correct answer: (A)
supporting a recommendation.
370. The following are typical of low-context cultures except
- meetings often have fixed agendas and plenty of advance notice.
- executive offices are separate with controlled access.
- executive offices are shared and open to all.
- objective data is valued over subjective relationships.
Correct answer: (C)
executive offices are shared and open to all.