Business Communication

361. The following are structural approaches for a logical argument except

  1. the direct approach.
  2. the 2 + 2 = 4 approach.
  3. the scientific method.
  4. the yardstick approach.

Correct answer: (A)
the direct approach.

362. The following are techniques for stating bad news except

  1. subordinate bad news in a compound or complex sentence.
  2. state what the company cannot do.
  3. embed bad news in the middle of a paragraph.
  4. minimize the space devoted to the bad news.

Correct answer: (B)
state what the company cannot do.

363. The following are things to do when writing a buffer except

  1. apologize for the inconvenience.
  2. avoid saying no.
  3. avoid wordy and irrelevant phrases and sentences.
  4. avoid a lengthy buffer.

Correct answer: (A)
apologize for the inconvenience.

364. The following are tips for the application letter except

  1. Write to a specific person using his/her name, title, and department.
  2. Be as clear as possible about the kind of opportunity and industry you're looking for.
  3. Meticulously check your spelling, writing, and grammar.
  4. All the above are tips for the application letter.

Correct answer: (D)
All the above are tips for the application letter.

365. The following are tools for giving readers a sense of the overall structure of your document except

  1. the opening.
  2. previews and reviews.
  3. headings and lists.
  4. All the above are tools for giving readers a sense of the overall structure of your document.

Correct answer: (D)
All the above are tools for giving readers a sense of the overall structure of your document.

366. The following are topics for arranging material in an informational report except

  1. indirect order.
  2. sequence.
  3. geography.
  4. chronology.

Correct answer: (A)
indirect order.

367. The following are transitional words indicating a causal relationship except

  1. therefore.
  2. consequently.
  3. on the other hand.
  4. as a result.

Correct answer: (C)
on the other hand.

368. The following are true of routine replies except

  1. place your main idea in the opening.
  2. close cordially.
  3. use the middle to explain all the relevant details.
  4. introduce yourself in the opening.

Correct answer: (D)
introduce yourself in the opening.

369. The following are types of informational reports except

  1. supporting a recommendation.
  2. monitoring and controlling operations.
  3. implementing policies and procedures.
  4. complying with government regulations.

Correct answer: (A)
supporting a recommendation.

370. The following are typical of low-context cultures except

  1. meetings often have fixed agendas and plenty of advance notice.
  2. executive offices are separate with controlled access.
  3. executive offices are shared and open to all.
  4. objective data is valued over subjective relationships.

Correct answer: (C)
executive offices are shared and open to all.

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