Business Communication

411. Use the indirect approach when the audience is

  1. pleased and interested.
  2. interested and willing.
  3. displeased.
  4. neutral.

Correct answer: (C)
displeased.

412. What is the ratio of receiving to sending information?

  1. 50% receiving/50% sending
  2. 32% receiving/68% sending
  3. 71% receiving/29% sending
  4. 61% receiving/39% sending

Correct answer: (D)
61% receiving/39% sending

413. What percentage of communication time do businesspeople spend listening?

  1. 45%
  2. 20%
  3. 10%
  4. 65%

Correct answer: (A)
45%

414. What percentage of each workweek is wasted because of poor communication?

  1. 25 %
  2. 2 %
  3. 40 %
  4. 15 %

Correct answer: (D)
15 %

415. What step in the communication process allows you to evaluate your message's effectiveness?

  1. Selection of the communication medium.
  2. Feedback sent by the receiver to the sender.
  3. Decoding of the message by the receiver.
  4. Encoding of the message by the sender.

Correct answer: (B)
Feedback sent by the receiver to the sender.

416. When a crisis hits, an organization should do the following except

  1. issue frequent news updates each day.
  2. use the crisis to promote products and services.
  3. tell the receptionist to direct all calls to the news centre.
  4. provide complete information packets as soon as possible.

Correct answer: (B)
use the crisis to promote products and services.

417. When choosing an appropriate style for a speech, which of the following is not a factor to consider?

  1. Your audience's size
  2. The time available for preparation
  3. Overcoming anxiety
  4. Your subject and purpose

Correct answer: (C)
Overcoming anxiety

418. When closing a speech or presentation, you should do all of the following except

  1. restate the main points.
  2. describe the next steps.
  3. end on a positive note.
  4. emphasize structure.

Correct answer: (D)
emphasize structure.

419. When critiquing a document, you should concentrate on these elements except

  1. Is it long enough?
  2. Is the factual material correct?
  3. Does the document use unambiguous language?
  4. Does the document accomplish the intended purpose?

Correct answer: (A)
Is it long enough?

420. When deciding whether to use the direct or indirect approach, consider the following questions except

  1. How serious is the situation?
  2. What is the reader's likely reaction to the news?
  3. How important is the message?
  4. How well do you know the readers?

Correct answer: (A)
How serious is the situation?

Page 42 of 53