Business Communication
301. A successful resume conveys seven qualities that employers seek; which of the following is not one of them?
- Thinking in terms of results
- Being paid a salary commensurate with your abilities and responsibilities
- Being well-rounded
- Knowing how to get things done
Correct answer: (B)
Being paid a salary commensurate with your abilities and responsibilities
302. A successful resume conveys seven qualities that employers seek; which of the following is not one of them?
- Having personal standards of excellence
- Showing signs of career progress
- Being flexible and willing to try new things
- All the above are qualities that employers seek.
Correct answer: (D)
All the above are qualities that employers seek.
303. A well-written summary has the following characteristics except
- it must be comprehensive and balanced.
- the content must be accurate.
- it supports a recommendation.
- the report structure must be clear.
Correct answer: (C)
it supports a recommendation.
304. All of the following are features of the direct approach for routine messages except
- use the middle to explain details and justify the request.
- open with a "hook" to capture the reader's interest.
- close by requesting a specific action and concluding cordially.
- place your main idea (the request) in the opening.
Correct answer: (B)
open with a "hook" to capture the reader's interest.
305. All of the following are good advice about tone except
- avoid obsolete and pompous language.
- avoid long sentences.
- avoid preaching and bragging.
- avoid humor.
Correct answer: (B)
avoid long sentences.
306. All of the following are good ways to give constructive feedback except
- offering feedback on things that are not controllable by the recipient
- keeping feedback impersonal and job related.
- focusing on particular behaviours; feedback should be specific rather than general.
- making feedback well timed; there should be only a short interval between the recipient's behaviour and the feedback.
Correct answer: (A)
offering feedback on things that are not controllable by the recipient
307. All of the following are important to conducting productive meetings except
- selecting the participants.
- planning the purpose.
- providing refreshments.
- setting and following an agenda.
Correct answer: (C)
providing refreshments.
308. All of the following are logical fallacies except
- ethical dilemmas.
- attacking your opponent.
- begging the question.
- hasty generalization.
Correct answer: (A)
ethical dilemmas.
309. All of the following are questions to consider during the first pass through a draft except
- Have you covered all your points in the most logical order?
- Are the most important ideas developed adequately?
- Is there a good balance between the general and the specific?
- What score does the Fog Index give it?
Correct answer: (D)
What score does the Fog Index give it?
310. All of the following are questions to consider during the first pass through a draft except
- Have you provided enough support and double-checked the facts?
- Do you need to add anything?
- Is it concise?
- Would the message be more convincing if it were arranged in a different sequence?
Correct answer: (C)
Is it concise?