Business Communication

421. When employers consider a candidate for a job, they consider the following except

  1. how well the candidate's skills match the job requirements.
  2. how a candidate will fit in with the organization.
  3. pre-employment testing to determine whether a candidate has the necessary psychological characteristics.
  4. All the above are considered by employers.

Correct answer: (D)
All the above are considered by employers.

422. When giving a negative performance review follow these guidelines except

  1. deliver the message in private.
  2. plan your message.
  3. use the indirect approach to avoid an emotional response.
  4. focus on the problem.

Correct answer: (C)
use the indirect approach to avoid an emotional response.

423. When giving reasons for saying no, use the following techniques except

  1. cite company policy to cushion the bad news.
  2. highlight how your negative decision benefits your reader.
  3. convince readers that your reasons are logical.
  4. avoid apologizing.

Correct answer: (A)
cite company policy to cushion the bad news.

424. When granting a claim for adjustment when a third party is at fault, which of the following is not a good option to consider?

  1. Honour the claim, but explain that you are not at fault.
  2. Refer the claimant to the third party.
  3. Simply honour the claim.
  4. Honour the claim and emphasize the explanation that it was not your company's negligence that caused the problem.

Correct answer: (B)
Refer the claimant to the third party.

425. When organizing direct requests, you should not

  1. place your main idea (request) in the opening.
  2. state the action you are requesting in the closing section.
  3. explain the details of your request in the middle part of the message.
  4. begin your request with a personal introduction.

Correct answer: (D)
begin your request with a personal introduction.

426. When planning bad-news messages, you should consider the following questions except

  1. Do your readers prefer to receive the negative news up front, without delay?
  2. Should it be sent in writing?
  3. Would they accept the news more readily if you explained your reasons first?
  4. All the above questions should be considered when planning bad-news messages.

Correct answer: (D)
All the above questions should be considered when planning bad-news messages.

427. When speaking English to people who speak English as a second language, follow all of the following guidelines except

  1. let other people finish what they have to say.
  2. try to eliminate "noise."
  3. look for feedback.
  4. repeat your sentence in a louder voice than necessary.

Correct answer: (D)
repeat your sentence in a louder voice than necessary.

428. When writing a note of congratulations, do all of the following except

  1. if possible, include a clipping or photo commemorating the special event.
  2. be prompt when sending out the message.
  3. make the reader the focus of all comments.
  4. take the opportunity to mention how your products and services could benefit the reader.

Correct answer: (D)
take the opportunity to mention how your products and services could benefit the reader.

429. When writing for an international audience, which of the following will not promote clarity?

  1. Helping readers follow your train of thought
  2. Using short paragraphs
  3. Avoiding idioms, jargon, slang, and buzz words
  4. Relying on abstractions and generalities to explain your points

Correct answer: (D)
Relying on abstractions and generalities to explain your points

430. When writing your first letter to a company to ask for a claim or adjustment, you should do all of the following except

  1. request a specific action.
  2. provide backup information.
  3. state the problem clearly and provide relevant details.
  4. open with a personal introduction because the company does not know you.

Correct answer: (D)
open with a personal introduction because the company does not know you.

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