Business Communication

501. Which of the following types of margin and line justification are easiest to read?

  1. Flush right with a ragged left margin
  2. Flush left with a ragged right margin
  3. Justified (flush on the left and flush on the right)
  4. Centered

Correct answer: (B)
Flush left with a ragged right margin

502. Which of the following variables is considered by computer-calculated readability formulas?

  1. Organization of ideas
  2. Number of syllables
  3. Sentence structure
  4. Appearance of the message on the page

Correct answer: (B)
Number of syllables

503. Which of the following will help you learn to communicate across cultures?

  1. Learn general intercultural communication skills.
  2. Learn how to handle both written and oral communication.
  3. Learn about the cultures in which you plan to do business.
  4. All of the above are true.

Correct answer: (D)
All of the above are true.

504. Which of the following will not help overcome ethnocentrism?

  1. Acknowledge cultural distinctions and differences.
  2. Avoid assumptions about the other culture.
  3. Learn the language of the other culture.
  4. Don't be judgmental about the other culture.

Correct answer: (C)
Learn the language of the other culture.

505. Which of these are potential sources of conflict?

  1. Power struggles
  2. Poor communication
  3. Competition for scarce resources
  4. All of the above

Correct answer: (D)
All of the above

506. Which of these are strategies for using transitional elements?

  1. Echo a word or phrase from a previous paragraph or sentence.
  2. Use a pronoun that refers to a noun used previously.
  3. Use connecting words: nevertheless, however, in addition.
  4. All of the above.

Correct answer: (D)
All of the above.

507. Which of these can be a constructive feature of conflict in a team?

  1. Helps everyone get to know each other
  2. Always leads to good results
  3. Puts everyone on an equal basis
  4. Increases involvement of all team members

Correct answer: (D)
Increases involvement of all team members

508. Which of these is not a type of listening?

  1. Critical listening
  2. Empathic listening
  3. Informational listening
  4. Integrative listening

Correct answer: (D)
Integrative listening

509. Which of these prefatory parts is least likely to be used?

  1. Letter of authorization
  2. Letter of transmittal.
  3. Title page
  4. Title fly

Correct answer: (D)
Title fly

510. Which of these questions does not need to be asked about visual aids?

  1. Is the visual necessary?
  2. Is the visual accurate?
  3. Is the visual properly documented?
  4. Does the visual show primary rather than secondary information?

Correct answer: (D)
Does the visual show primary rather than secondary information?

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