Business Communication

221. Errors in language, grammar or visual representation of facts take away:

  1. Clarity
  2. Correctness
  3. Crispness
  4. Conciseness

Correct answer: (B)
Correctness

222. Evaluation Parameters of Group discussion includes:

  1. Personality
  2. Communication
  3. Leadership
  4. All the above

Correct answer: (D)
All the above

223. Examples of oral communication _________

  1. Letter.
  2. E-mail.
  3. Telephone.
  4. Fax.

Correct answer: (C)
Telephone.

224. FOGINDEX is used to measure:

  1. Clarity of message
  2. Courtesy of message
  3. Readability of message
  4. All the above.

Correct answer: (C)
Readability of message

225. Formal Interview is also known as _________

  1. Planned interview
  2. Unstructured interview
  3. Group interview
  4. None of these

Correct answer: (A)
Planned interview

226. Four essential elements of good listening process are:

  1. Attention, Hear, Understand, Respond
  2. Attention, Hear, Understand, Remember
  3. Accept, Hear, Update, Remember
  4. Adopt, Hear, Understand, Respond

Correct answer: (B)
Attention, Hear, Understand, Remember

227. Functional coordination is one important reason for communicating with:

  1. Superiors
  2. Peers
  3. Subordinates
  4. Employees' unions

Correct answer: (B)
Peers

228. Gestural communication is a _________

  1. Non-Verbal Message.
  2. Direct conversation.
  3. oral communication
  4. Written.

Correct answer: (A)
Non-Verbal Message.

229. Gossip and rumour are part of _________ communication.

  1. Formal.
  2. Informal.
  3. Horizontal.
  4. Vertical.

Correct answer: (B)
Informal.

230. Grapevine communication is associated with _________ communication.

  1. Formal
  2. Informal
  3. Horizontal
  4. Vertical.

Correct answer: (B)
Informal

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