Business Communication
511. Which of these sections does not belong in the body of a proposal?
- Work plan
- Proposed approach
- Statement of qualifications
- Overview of approach
Correct answer: (D)
Overview of approach
512. Which of these sentences is the least likely to establish an image of confidence in your audience?
- "With our support, this plan will work."
- "Let's get immediate approval on this."
- "I believe . . .."
- "It seems to me that."
Correct answer: (D)
"It seems to me that."
513. Which of these statements does not apply to an organization's formal communication network (that is, the organization's flow chart)?
- The chart indicates lines of authority.
- Each box represents a link in the chain of command.
- Communication moves only up or down, not across.
- Each line represents a formal channel for the transmission of messages.
Correct answer: (C)
Communication moves only up or down, not across.
514. Which of these statements is not true?
- The average speaker can deliver about 125-150 words a minute.
- The average speaker can deliver about one paragraph per minute.
- The average speaker can deliver in an hour the equivalent of 20-25 double-spaced pages.
- All the above statements are true.
Correct answer: (D)
All the above statements are true.
515. Which of these statements is true?
- People remember half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
- People remember less than half of what's said during a 10-minute conversation, and forget two thirds of that within 48 hours.
- People remember two thirds of what's said during a 10-minute conversation, and forget one third of that within 48 hours.
- People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
Correct answer: (D)
People remember only half of what's said during a 10-minute conversation, and forget half of that within 48 hours.
516. Which of these topics is not included in the introduction of a formal proposal?
- Report organization
- Scope
- Proposed approach
- Background or statement of problem
Correct answer: (C)
Proposed approach
517. Which one of the following statements about the direct approach is not true?
- Readers might wonder why you didn't present alternatives.
- It undermines your credibility.
- Your readers could criticize your report as superficial if you focus on recommendations at the beginning.
- If your readers have reservations about your credibility, strong statements at the beginning may intensify their resistance.
Correct answer: (B)
It undermines your credibility.
518. Which sentence does not show a positive tone?
- We apologize for inconveniencing you during the remodelling.
- We will be happy to exchange merchandise that is returned in good condition.
- The performance in this office can be improved by tightening up cost controls.
- Your vacuum cleaner will be ready in three weeks.
Correct answer: (A)
We apologize for inconveniencing you during the remodelling.
519. Which sentence illustrates the "you" attitude?
- So that your order can be completed promptly, please send another copy of the requisition.
- We offer the printer cartridges in three colors: black, blue, and green.
- We are pleased to announce our new flight schedule from Atlanta to New York, which is any hour on the hour.
- All of the above. This does not illustrate the "you" attitude.
Correct answer: (A)
So that your order can be completed promptly, please send another copy of the requisition.
520. Which topics should not be introduced by an interviewer?
- Pregnancy, any health conditions, or disabilities not related to job performance
- Your religious affiliation
- Children or child-care arrangements
- All the above are topics that should not be asked in an interview.
Correct answer: (D)
All the above are topics that should not be asked in an interview.