Business Communication

241. List of items to be discussed and decided in a meeting is called as _________

  1. Resolution.
  2. Minutes.
  3. Invoice.
  4. Agenda

Correct answer: (D)
Agenda

242. Listening has been identified as one of the "seven habits of highly effective people" by:

  1. Lundsteen
  2. Stephen Covey
  3. Lee Iacocca
  4. Tom Peters

Correct answer: (B)
Stephen Covey

243. Listening, reading, speaking and writing are all types of:

  1. Communication skills.
  2. Emotional barriers.
  3. Evaluation techniques.
  4. Nonverbal communication.

Correct answer: (A)
Communication skills.

244. Materials distributed to the audience to supplement the contents of the presentation is:

  1. Hand-outs
  2. Cue-cards
  3. Attention grabbers
  4. None of these

Correct answer: (A)
Hand-outs

245. Memo is derived from a Latin word which means:

  1. A thing which must be remembered
  2. A thing which must be memorized
  3. A thing which must be written
  4. A thing which must be communicated

Correct answer: (A)
A thing which must be remembered

246. Mental turbulence refers to:

  1. Inability to understand
  2. Confusion in the mind of receiver
  3. Confusion in the mind of sender
  4. Inability to speak

Correct answer: (B)
Confusion in the mind of receiver

247. One characteristic of a memo is:

  1. Formal
  2. Tool for external communication
  3. Concise
  4. Pretentious

Correct answer: (A)
Formal

248. Orders and directives are the example of:

  1. Downward communication
  2. Upward communication
  3. Diagonal communication
  4. Horizontal communication

Correct answer: (A)
Downward communication

249. Our purpose in a _________ presentation is to convince your listeners to accept your proposal

  1. Informative
  2. Persuasive
  3. Image building
  4. Multipurpose

Correct answer: (C)
Image building

240. Our purpose in a _________ presentation is to move your audience to take your suggested action.

  1. Informative
  2. Persuasive
  3. Image building
  4. Decision making

Correct answer: (B)
Persuasive

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