Business Communication
391. The following statements are true of application letters except
- They let readers know how they can benefit from reading it.
- Avoid phrases such as "To whom it may concern."
- Both solicited and unsolicited application letters need attention-getting openers.
- Send your application letter and resume together.
Correct answer: (C)
Both solicited and unsolicited application letters need attention-getting openers.
392. The following statements are true of application letters except
- The middle section presents details about your strongest selling points.
- The opening paragraph should state the position you are applying for.
- The final paragraph asks the reader for a specific action.
- All the above statements are true.
Correct answer: (D)
All the above statements are true.
393. The following statements are true of high-context cultures except
- A speaker is likely to spell out his or her expectations through explicit statements.
- Speakers expect receivers of messages to discover the essence of a message.
- Speakers will use indirectness and metaphor to provide a web of meaning.
- People rely less on verbal communication and more on the context of non-verbal actions to convey meaning.
Correct answer: (A)
A speaker is likely to spell out his or her expectations through explicit statements.
394. The following statements are true of the open-ended interview except
- In an open-ended interview a candidate should reveal a great deal about personal or family problems.
- The interviewer poses broad questions and encourages the applicant to talk freely.
- The open-ended interview is good for bringing out an applicant's personality and is used to test professional judgment.
- All the above statements are true of the open-ended interview.
Correct answer: (A)
In an open-ended interview a candidate should reveal a great deal about personal or family problems.
395. The following statements are true of the structured interview except
- Working from a checklist of questions, the interviewer asks candidates each prepared question.
- In a structured interview the employer asks a series of prepared questions in a set order.
- A structured interview is generally used after the screening stage.
- The structured interview is generally regarded as a poor measure of an applicant's personal qualities.
Correct answer: (C)
A structured interview is generally used after the screening stage.
396. The following tips will help you make oral presentations to intercultural audiences except
- speak slowly and distinctly.
- support your oral message with visual aids.
- repeat key words and phrases.
- All the above are good tips for communicating with intercultural audiences.
Correct answer: (D)
All the above are good tips for communicating with intercultural audiences.
397. The following tips will help you prepare for a job interview except
- Memorize your responses to anticipated questions.
- Have a friend conduct a mock interview using anticipated questions.
- Anticipate questions and prepare answers in advance.
- Tape-record your answers and then listen to see if they sound clear and convincing.
Correct answer: (A)
Memorize your responses to anticipated questions.
398. The following tips will help you prepare for a video interview except
- look up, but not down.
- during the interview speak more slowly than normally.
- try to show some animation, but not too much (since it will look blurry to the interviewer).
- arrive early enough to get used to the equipment and setting.
Correct answer: (B)
during the interview speak more slowly than normally.
399. The four phases of the AIDA plan are
- attention, initiative, desire, and action.
- attention, interest, desire, and action.
- action, initiative, desire, and action.
- action, interest, desire, and attention.
Correct answer: (B)
attention, interest, desire, and action.
400. The informal network that is known as the "grapevine"
- is used by savvy managers to spread and receive informal messages.
- deals exclusively with personal matters.
- carries information along the organization's formal chain of chain of command.
- rarely contains accurate information.
Correct answer: (A)
is used by savvy managers to spread and receive informal messages.