Business Communication

231. Horizontal communication flows through _________

  1. Face-to-face discussion.
  2. Telephonic talk.
  3. Periodical meeting.
  4. All the above.

Correct answer: (D)
All the above.

232. In _________ form of communication, a subordinate is permitted to communicate with the boss of his boss.

  1. Chain
  2. Circular
  3. Inverted V
  4. Wheel

Correct answer: (C)
Inverted V

233. In _________ form of communication, all the subordinates of a superior talk to one another through his medium and the superior works as a hub.

  1. Wheel communication
  2. Chain communication
  3. Circular communication
  4. Free flow communication.

Correct answer: (A)
Wheel communication

234. In _________ layout of letter, every line begins at left margin and thus makes each paragraph look like a distinct block of message.

  1. Full block
  2. Semi-block
  3. Simplified
  4. All the above.

Correct answer: (A)
Full block

235. In _________ speakers' choice of words unintentionally communicates something more than what the actual words state.

  1. Formal Communication
  2. Informal communication
  3. Meta communication
  4. None of these

Correct answer: (C)
Meta communication

236. In _________, the receiver holds preconceived notions, which shape the way a receiver decodes the sender's message.

  1. Discriminative listening
  2. Biased listening
  3. Evaluative listening
  4. Appreciative listening

Correct answer: (B)
Biased listening

237. In empathetic communication, we can:

  1. Probe
  2. Respond to the feelings
  3. Interpret
  4. advice

Correct answer: (B)
Respond to the feelings

238. Informal communication is otherwise known as _________ communication.

  1. Grapevine.
  2. Lateral.
  3. Visual.
  4. Horizontal.

Correct answer: (A)
Grapevine.

239. It involves how we say something in different pitch, tone and voice modulation such as slow or fast.

  1. Kinesics
  2. Proxemics
  3. Time language
  4. Paralanguage

Correct answer: (D)
Paralanguage

240. Lateral communication is between

  1. Superior and subordinate.
  2. Same cadre of personal.
  3. Subordinate and superior.
  4. Among all.

Correct answer: (B)
Same cadre of personal.

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