Business Communication

451. Which of the following is not a feature of effective workplace writing?

  1. Audience-centred
  2. Purposeful
  3. Dramatic
  4. Concise

Correct answer: (C)
Dramatic

452. Which of the following is not a feature of media richness?

  1. Ability to facilitate feedback
  2. Ability to use written text
  3. Ability to convey a message by means of more than one visual cue
  4. Ability to establish personal focus

Correct answer: (B)
Ability to use written text

453. Which of the following is not a key component of a resume?

  1. Academic credentials.
  2. Employment history.
  3. Name and address.
  4. Names of previous supervisors

Correct answer: (D)
Names of previous supervisors

454. Which of the following is not a main purpose of employee performance reviews?

  1. helping employees to create a plan of action.
  2. giving employees feedback on their efforts in meeting job requirements.
  3. emphasizing and clarifying job requirements.
  4. determine whether or not an employee is entitled to a Christmas bonus.

Correct answer: (D)
determine whether or not an employee is entitled to a Christmas bonus.

455. Which of the following is not a result of increased globalization and workforce diversity?

  1. An understanding of the laws in other countries.
  2. A need to communicate with people who speak different languages.
  3. Enhanced professional image
  4. An awareness of different business practices around the world.

Correct answer: (C)
Enhanced professional image

456. Which of the following is not a situation requiring bad news messages about company operations?

  1. A change in company policy that will have a negative effect on the reader
  2. Controversial or unpopular company operations
  3. Problems with company performance
  4. All these situations require a bad-news message.

Correct answer: (D)
All these situations require a bad-news message.

457. Which of the following is not a strategy for defining the main idea?

  1. Storyteller's tour
  2. Question-and-answer chain
  3. Random list
  4. Outline

Correct answer: (D)
Outline

458. Which of the following is not a technique for revising for clarity?

  1. Impose parallelism.
  2. All are techniques for revising for clarity.
  3. Divide overly long sentences.
  4. Rewrite hedging sentences.

Correct answer: (B)
All are techniques for revising for clarity.

459. Which of the following is not a technique for revising for clarity?

  1. Correct dangling modifiers.
  2. Reword long noun sequences.
  3. Moderate your enthusiasm.
  4. Use the "you" attitude.

Correct answer: (D)
Use the "you" attitude.

460. Which of the following is not a technique for revising for conciseness?

  1. Use the "you" attitude.
  2. Delete unnecessary words and phrases.
  3. Shorten long words and phrases.
  4. Eliminate redundancies.

Correct answer: (A)
Use the "you" attitude.

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