Business Communication

211. Comparing to resume, _________ is more academic oriented.

  1. Cover letter
  2. Interview
  3. Curriculum Vitae
  4. Bio-data

Correct answer: (C)
Curriculum Vitae

212. Conciseness of message refers to:

  1. Crispness
  2. Comprehensiveness
  3. Specificity
  4. Brevity

Correct answer: (D)
Brevity

213. Consideration in a business letter means:

  1. Stressing the "me" attitude
  2. Using first person pronouns
  3. Stressing the "you" attitude
  4. Appealing to the sender's interest

Correct answer: (C)
Stressing the "you" attitude

214. Curriculum vitae is known asa.

  1. Personal profile
  2. Personal data sheet
  3. Qualification sheet
  4. All the above

Correct answer: (D)
All the above

215. Denotations and Connotations are _________ barriers in communication process.

  1. Physical barriers
  2. Semantic barriers
  3. Encoding barriers
  4. Technical barriers

Correct answer: (B)
Semantic barriers

216. Diagonal communication is also known as:

  1. Cross ward communication
  2. Horizontal communication
  3. Vertical communication
  4. Any of the above

Correct answer: (A)
Cross ward communication

217. Dialogic listening is also known as:

  1. Empathetic listening
  2. Therapeutic listening
  3. Relational listening
  4. Active listening

Correct answer: (D)
Active listening

218. Different components of the presentation that attract the attention of audience are:

  1. Hand-outs
  2. Cue-cards
  3. Attention grabbers
  4. None of these

Correct answer: (C)
Attention grabbers

219. Down ward communication and Upward communication are:

  1. Vertical communication
  2. Horizontal communication
  3. Diagonal communication
  4. None of these

Correct answer: (A)
Vertical communication

220Dunning letters are also called _________

  1. Collection letters.
  2. Letter of credit.
  3. Compliant letters.
  4. Suggestion letters.

Correct answer: (A)
Collection letters.

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