Business Communication
501. Which of the following types of margin and line justification are easiest to read?
- Flush right with a ragged left margin
- Flush left with a ragged right margin
- Justified (flush on the left and flush on the right)
- Centered
Correct answer: (B)
Flush left with a ragged right margin
502. Which of the following variables is considered by computer-calculated readability formulas?
- Organization of ideas
- Number of syllables
- Sentence structure
- Appearance of the message on the page
Correct answer: (B)
Number of syllables
503. Which of the following will help you learn to communicate across cultures?
- Learn general intercultural communication skills.
- Learn how to handle both written and oral communication.
- Learn about the cultures in which you plan to do business.
- All of the above are true.
Correct answer: (D)
All of the above are true.
504. Which of the following will not help overcome ethnocentrism?
- Acknowledge cultural distinctions and differences.
- Avoid assumptions about the other culture.
- Learn the language of the other culture.
- Don't be judgmental about the other culture.
Correct answer: (C)
Learn the language of the other culture.
505. Which of these are potential sources of conflict?
- Power struggles
- Poor communication
- Competition for scarce resources
- All of the above
Correct answer: (D)
All of the above
506. Which of these are strategies for using transitional elements?
- Echo a word or phrase from a previous paragraph or sentence.
- Use a pronoun that refers to a noun used previously.
- Use connecting words: nevertheless, however, in addition.
- All of the above.
Correct answer: (D)
All of the above.
507. Which of these can be a constructive feature of conflict in a team?
- Helps everyone get to know each other
- Always leads to good results
- Puts everyone on an equal basis
- Increases involvement of all team members
Correct answer: (D)
Increases involvement of all team members
508. Which of these is not a type of listening?
- Critical listening
- Empathic listening
- Informational listening
- Integrative listening
Correct answer: (D)
Integrative listening
509. Which of these prefatory parts is least likely to be used?
- Letter of authorization
- Letter of transmittal.
- Title page
- Title fly
Correct answer: (D)
Title fly
510. Which of these questions does not need to be asked about visual aids?
- Is the visual necessary?
- Is the visual accurate?
- Is the visual properly documented?
- Does the visual show primary rather than secondary information?
Correct answer: (D)
Does the visual show primary rather than secondary information?