Behavioural and Allied Sciences

171. A firm's ______________ may be expressed formally through its mission statement or code of ethics.

  1. policies.
  2. culture.
  3. vision.
  4. strategy.
Correct answer: (B)
culture.

172. ______________ teams frequently include people from numerous functional areas, formed specifically to devise, design and implement a new product.

  1. project.
  2. quality-assurance.
  3. task force.
  4. product-development teams.
Correct answer: (D)
product-development teams.

173. ______________ involves the division of labor into individual tasks.

  1. segmentation.
  2. empowerment.
  3. unity of command.
  4. specialization.
Correct answer: (D)
specialization.

174. Decentralization requires that lower-level managers have strong ______________ skills.

  1. people.
  2. financial.
  3. mentoring.
  4. decision-making.
Correct answer: (D)
decision-making.

175. In ______________ organizations, employees may lack the authority to carry out certain decisions.

  1. staff.
  2. line.
  3. line-and-staff.
  4. division.
Correct answer: (C)
line-and-staff.

176. Customer departmentalization arranges jobs based on the ______________ of various customer groups.

  1. niches.
  2. demographics.
  3. needs.
  4. location.
Correct answer: (C)
needs.

177. The key to success in any organization is satisfying ______________

  1. employees.
  2. markets.
  3. government.
  4. stakeholders.
Correct answer: (D)
stakeholders.

178. Organizations with few layers are considered ______________ and as a consequence have ______________ spans of management.

  1. wide; tall.
  2. tall; narrow.
  3. flat; wide.
  4. flat; narrow.
Correct answer: (C)
flat; wide.

179. Finance, marketing, and human resources are examples of ______________ departmentalization.

  1. geographical.
  2. customer.
  3. functional.
  4. production.
Correct answer: (C)
functional.

180. The simplest organizational structure is a ______________ structure, with direct lines of authority from the top to the lowest level of the organization.

  1. staff.
  2. line.
  3. line-and-staff.
  4. division.
Correct answer: (B)
line.
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