151. The study of organizational behavior includes an understanding of which of the following:
the process of management.
interactions with the external environment.
organizational processes and the execution of work.
all of the above.
Correct answer: (D) all of the above.
152. According to Hooper and Potter's study of 25 chief executives, which of the following were crucial to the successful management of organizational change?
Effective communication.
Self-pacing.
Setting a good personal example.
All three of the above.
Correct answer: (D) All three of the above.
153. When the needs of the individual and the organization are ______________, conflict and frustration can arise.
consistent.
compatible.
similar.
incompatible.
Correct answer: (B) compatible.
154. A definition of organizational culture is that it is "the collection of ______________ and attitudes that constitute a pervasive context for everything we think and do in an organization".